Gordie Boucher Ford of Kenosha - Service Center

Completely garbage. I now have an issue with my car that is going to be extremely expensive to resolve on my end. This is the second time this had happened. Please call I now have an issue with my car that is going to be extremely expensive to resolve on my end. This is the second time this had happened. Please call back as promised. More

Good service department with very friendly people who are covering all parts of the job done well covering all parts of the job done well More

Have used it for over 5 years since we moved here great service and always ready to help service and always ready to help More

This was the easiest process I have had buy a vehicle. Tristen and his team were very helpful making this process fast and easy. They did alot of the back end work to make the process easier that sitting Tristen and his team were very helpful making this process fast and easy. They did alot of the back end work to make the process easier that sitting there all day like you have to do with alot of other dealers. Would definitely recommend using this for future car purchases. Thank you again for all your help and I am 1000% happy with my vehicle. More

Outstanding service. All questions answered in a way that I could understand. Very easy to make appointments, and waiting room is comfortable as well All questions answered in a way that I could understand. Very easy to make appointments, and waiting room is comfortable as well More

I will never buy a board again because of the experience I did with the service department at the store I did with the service department at the store More

Very professional and kept me up on everything they were doing to my vehicle and cost.. doing to my vehicle and cost.. More

Love Ford. This dealership is only about numbers and pushing you in and out without any communication. They could care less the quality of service and the lev This dealership is only about numbers and pushing you in and out without any communication. They could care less the quality of service and the level of disregard reaches new levels of any company I have ever dealt with, avoid at all cost. Endless calls being put on hold for 15-30 minutes only to have to hang up. Zero willingness to correct their mistakes. A very poorly managed service department that really doesn't care about customer service, or the simplest of task and doing things right. RUN.............. More

Bad service. Left the drain plug loose leaked oil on driveway. Had to take it back. This wasn't the first time that I had to take it back to get something done ri Left the drain plug loose leaked oil on driveway. Had to take it back. This wasn't the first time that I had to take it back to get something done right. Would not recommend them anymore. The service department keeps disappointing me. I WILL FIND A NEW PLACE TO GET SERVICE. THEY HAVE HAD THERE LAST CHANCE. More

UPDATE The dealer reached out to resolve my issue. They agreed to discount my service in compensation for my time. I have adjusted my rating to three stars which could be improved again once I see mor They agreed to discount my service in compensation for my time. I have adjusted my rating to three stars which could be improved again once I see more timely service. INITIAL REVIEW This dealership frequently struggles to complete service on time. This week I brought my vehicle in for an appointment to look at the auto restart that was malfunctioning and put some tires on that were pre-ordered. After the first day nothing was done. Not even the tires. On the follow-up appointment all the work was done. However, at the end of the day I could not get my vehicle because your system would not accept my credit card payment. Sydney took my payment over the phone several times. Each time the system told her the address was incorrect. I followed up with Chase Bank. They said that Chase approved every payment that was submitted. Your system within a few seconds of each payment reversed the transaction. The end result is that I was not able to get my vehicle when I had asked for it at the beginning of the day. We had plans that evening that we had to adjust because of this inconvenience. You guys really need to figure this out. More