Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,268 Reviews
Call Service Center (262) 697-0700

1,268 Reviews of Gordie Boucher Ford of Kenosha - Service Center

Sort by
June 05, 2025

Tech Advisor seemed to forget about my car, had it 6 days work completed last day. I called twice to check in as I was out of town. The last time I called was in Monday 6/2 and he stated he would call back t More

by nancyjane1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your honest review. We sincerely apologize for the lack of communication and the extended time your vehicle was with us. We understand how important timely updates are especially when you're out of town and regret that we fell short in this instance. While we’re glad the issue was ultimately resolved and your vehicle is back in great shape, we know the experience didn’t meet our usual standards. As a gesture of goodwill for the inconvenience, we’d like to offer you a complimentary service for your next service visit. We left you a voicemail to discuss this service please feel free to give us a call back at your earliest convenience at 262-697-0700. Your satisfaction means a great deal to us, and we truly appreciate your patience and continued trust. Sal Pappalardo General Manager

June 04, 2025

I have always been treated well. You had my car for 2 months and within that time, Ford supplied me with a vehicle and kept me very informed. ?? More

by Navy54
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Knutsen
Report | Print
Jun 04, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words and patience. We're grateful for your loyalty and so glad to hear that you’ve always been treated well by our team at Gordie Boucher Ford of Kenosha. While having your vehicle for an extended time isn’t ideal, we’re glad Ford was able to provide a loaner and that our team kept you well informed throughout the process. Your understanding and trust mean a lot to us, and we’re here whenever you need us—whether it’s service, support, or your next vehicle. Sal Pappalardo General Manager

June 04, 2025

It was a wonderful new facility love the attentive service. Everyone did a great job. More

by IMHOLLAND
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Knutsen
Report | Print
Jun 04, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re so glad you enjoyed our new facility and experienced the attentive service we strive to provide every day. Our team at Gordie Boucher Ford of Kenosha works hard to make sure every guest feels welcome and well cared for, and it’s great to hear that everyone did a great job during your visit. We truly appreciate your feedback and look forward to seeing you again soon—whether it’s for service, sales, or just to say hello! Sal Pappalardo General Manager

June 03, 2025

Very happy with new facility. Bradford is very helpful and kept me informed on my recent service. More

by lipperca
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We're thrilled to hear you're enjoying our new facility and that Bradford provided helpful, attentive service during your recent visit. At Gordie Boucher Ford of Kenosha, we’re committed to keeping our customers informed and comfortable every step of the way. We truly appreciate your support and look forward to continuing to provide you with top-notch service in our upgraded location! Sal Pappalardo General Manger

June 03, 2025

Just purchased my 4th vehicle from them. I won’t go anywhere for my vehicle needs. More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Conforti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Penny Sconzert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your continued trust and loyalty! Purchasing your 4th vehicle from Gordie Boucher Ford of Kenosha means the world to us. We're honored to be your go-to dealership for all your automotive needs, and it's customers like you who make what we do so rewarding. Whether it’s sales, service, or support—we’re always here to help. We truly appreciate your support and look forward to assisting you again in the future! Sal Pappalardo General Manager

June 03, 2025

Bradford was very friendly and kept me informed on the progress of my car while at the dealership. More

by eric.zebrowski3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear that Bradford provided friendly, attentive service and kept you updated throughout your visit. At Gordie Boucher Ford of Kenosha, we believe clear communication and exceptional care make all the difference. We appreciate you choosing our dealership and look forward to assisting you again—whether it’s for routine maintenance, repairs, or your next vehicle! Sal Pappalardo General Manager

June 03, 2025

Prompt service. Always communicate well about the service performed and time it will take to complete the required work. More

by Roger.boyce4575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We're glad to hear you appreciate our prompt service and clear communication. At Gordie Boucher Ford of Kenosha, we believe in keeping our customers informed every step of the way, whether it’s about the service being performed or how long it will take. Your trust means a lot to us, and we’re committed to providing reliable, transparent, and timely service every time you visit. We look forward to serving you again soon! Sal Pappalardo General Manager

June 02, 2025

Great service, as always! Greatly appreciate their attention to detail and care for customers and their vehicles. Nice waiting area. More

by HARNZSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re proud to consistently provide excellent service and detailed vehicle care to our valued customers. It means a lot to hear that you appreciate our team’s attention to detail and that you enjoyed the comfort of our dealership’s waiting area. We look forward to continuing to provide you with top-notch automotive service at every visit. Sal Pappalardo General Manager

June 02, 2025

The absolute best customer service I’ve ever experienced in any industry, Cory got me in and out for my oil change and even gave me a big goodie bag full of sweet treats. Amazing dealership and loving staff More

by NATHAN.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the incredible review! We’re honored to hear that this was the best customer service you’ve ever experienced in any industry! Cory and the entire team at Gordie Boucher Ford of Kenosha are thrilled to know you enjoyed your quick oil change visit and the surprise goodie bag. Providing fast, friendly, and thoughtful service is what we’re all about. We’re grateful for your support and look forward to welcoming you back to our dealership soon! General Manager Sal Pappalardo

May 30, 2025

Recap: When I say this dealership has went above and beyond....They have far exceeded my expectations. The rapid response to my tire pressure sensor issue was immediately responded to within minutes of More

by TMCOLEMAN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your incredible feedback! We're honored to have exceeded your expectations and truly appreciate your kind words about our valet car service, rapid response time, and exceptional communication. At Gordie Boucher Ford of kenosha, we strive to deliver top-tier customer service and dependable care—whether it's a tire pressure sensor issue or any other vehicle need. Cory and our entire service team are grateful for your recognition and are always here to ensure your Ford truck is in the best hands. In an age where great service can be rare, we're proud to stand out. Thank you again for trusting us—we look forward to serving you in the future! Sal Pappalardo General Manager

May 30, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you again for your thoughtful follow-up! We’re absolutely thrilled to hear that our team at Gordie Boucher Ford of Kenosha continued to deliver the level of service you deserve. It means so much to us that you appreciated the prompt response, valet pickup convenience, and our commitment to clear, consistent communication throughout the process. Cory and the entire service team are grateful for your trust, and we’re proud to be a dealership that puts customers first—especially when it comes to making things right. Your words reaffirm why we do what we do. We’re here for you anytime, and we look forward to keeping your Ford truck running smoothly for miles to come! Sal Pappalardo General Manager

1
2
...
127