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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.5
1,079 Reviews

1,079 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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November 21, 2024

Everyone was very polite and attentive. I liked the video of the potential problem areas. Got my 214000 vehicle back in good shape. Thanks team More

by ROB.GERE02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle the tech
Nov 21, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you, Rob, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

November 16, 2024

Great service, very helpful, friendly sales team and service team. Polite and courteous. Willing to listen to what I needed and wanted. More

by ITISPHILB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Belal Barakat Service Manager 262-697-0700

November 14, 2024

Best dealership in the business. They make everything easy and stress free. I’ve bought 3 vehicles from them now, and I won’t go anywhere else. More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vaughn Eviston-Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Gordie Boucher Ford of Kenosha responded

David, Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

November 11, 2024

They did a great job picking up my vehicle and service. The person was very professional. More

by rodrigur23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Gordie Boucher Ford of Kenosha responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, for choosing Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager 262-697-0700

November 07, 2024

I really like the service department communication, attention to detail, and the work that was recently done on my 2024 Ford edge. Also the concierge service was excellent to complete a very nice servi More

by Eugene Terning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Trimmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Tidwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words, Eugene, and for taking the time to leave us this wonderful feedback! Belal Barakat Service Manager 262-697-0700

November 07, 2024

I waited 3 full days from the time of the appointment to hear about my car, I had to call them and demand someone to tell me what is going on with the car. Then when it was done it took them over an hour More

by Coletteerbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Beesley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Colette, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Belal Barakat Service Manager 262-697-0700

October 28, 2024

They did their job and kept me advised of their progress told me about pick up and drop off More

by Wjeiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Belal Barakat Service Manager 262-697-0700

October 27, 2024

Outstanding service during a difficult situation! Highly recommend! Thank you for your dedication to our repair! More

by HTIDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Gordie Boucher Ford of Kenosha responded

It's great to hear that Jessica and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Kenosha! Belal Barakat Service Manager 262-697-0700

October 26, 2024

I had a fantastic experience here ! I let my salesman know must haves in a vehicle, what my needs were size wise and what I needed out of a vehicle, towing, racks etc. I wanted a bi More

by SWILSON5734
Recommend Dealer
Yes
Employees Worked With
Marty McGee
Oct 27, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words for Marty and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

October 26, 2024

I was very impressed with the service of the Service Department. They were on top of things. More

by mhollar773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Belal Barakat Service Manager 262-697-0700

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