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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,292 Reviews
Call Service Center (262) 697-0700

1,292 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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June 26, 2025

Great new facility and customer service. Love the tire thread feature automatic when you roll in the service area. More

by Kaukitela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Childs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2025

IT WAS A EXCEPTIONAL EXPERIENCE FROM THE START TO THE FINISH. I HAVE NEVER EXPERIENCED ANYTHING QUITE LIKE IT. THEY EVEN HAVE HOMEMADE DESSERTS. More

by bryantcriswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 25, 2025

Very happy with the service I received and the motivation to get my issue fixed More

by gessert84.sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

June 24, 2025

Clean. Service Technician friendly. All staff is always courteous. Everyone shows pride to work there. More

by IRMAG47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

June 22, 2025

I made an appointment for an oil change about 2 weeks before my appointment. Simple oil change. Didn't have the parts for the oil change. It took an hour and 45 minutes to get the oil change done. Unacce More

by FREDWEXELBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Gordie Boucher Ford of Kenosha responded

Hello Fred: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Belal Barakat Service Manager 262-697-0700

Jun 22, 2025 -

FREDWEXELBERG responded

Sure anytime.

June 21, 2025

Always get a person on the phone with minimal waiting. Courteous and professional Service reps are able to answer questions and keep us updated. Video updates they send are informative. More

by feldpauschac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear that our courteous and professional service team is meeting your expectations. The video updates are just one way we aim to keep you informed and confident in the work being done. At Gordie Boucher Ford of Kenosha, we’re committed to clear communication and exceptional customer care every step of the way. We appreciate your trust and look forward to your next visit! Sal Pappalardo General Manager

June 21, 2025

A great first experience! On-time, thorough, courteous. Valet services are great, and one of the reasons why I chose them. More

by Pville44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re so glad your first experience with us was a great one, on-time, thorough, and courteous is exactly what we aim for. We're especially happy to hear that our valet service made a positive impression and helped make your visit even more convenient. We appreciate you choosing Gordie Boucher Ford of Kenosha and look forward to serving you again in the future! Sal Pappalardo General Manager

June 21, 2025

Great customer service and return the vehicle nice and clean Great price and very happy either way the service More

by durban9288
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Eckman
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Jun 23, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're thrilled to hear you received excellent customer service and that your vehicle was returned nice and clean. Providing quality service at a great price is what we strive for at Gordie Boucher Ford of Kenosha, and we’re so glad you’re happy with the experience. We appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

June 21, 2025

Much better than others I would recommend to any of my family or friends Good bye More

by FRANK.DECKER
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yager
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Jun 21, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re so glad to hear that your experience at Gordie Boucher Ford of Kenosha was better than others you've had. Your recommendation to family and friends means the world to us. At Gordie Boucher Ford, we pride ourselves on delivering outstanding customer service and a stress-free car buying experience. Thanks again for choosing us – we look forward to seeing you again in the future! Sal Pappalardo General Manager

June 20, 2025

Great dealership, great people, outstanding customer service. Sales, and service are very knowledgeable, and courteous. More

by TMCOLEMAN43
Recommend Dealer
Yes
Employees Worked With
Jurnee Yohe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

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