Gordie Boucher Ford Lincoln of West Bend | Page 234

Consistent Service Eugene and his staff worked very hard to find the exact vehicle I was looking for. While it wasn't easy, and took many attempts at dealer trades, the Eugene and his staff worked very hard to find the exact vehicle I was looking for. While it wasn't easy, and took many attempts at dealer trades, they never gave up and came through as always. More

Great Service worth the trip I was greeted when I arrived and offered coffee while my salesman Dan Powell was located. The coffee was good and the service I was provided excel I was greeted when I arrived and offered coffee while my salesman Dan Powell was located. The coffee was good and the service I was provided excellent. Dan took the time to go over all the options on my new Ford F-150. He not only explained everything but helped to set up the electronics with my phone More

Replacement of tires I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opi I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opinion about any needs. More

Smooth and easy process. Everything was smooth and simple. No one gave us the run around. Everything was straight forward and to the point. The numbers came well within our bu Everything was smooth and simple. No one gave us the run around. Everything was straight forward and to the point. The numbers came well within our budget! More

Amazing, responsive and worked hard to get us a loaner car! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! More

No pressure, great deal Just purchased our second vehicle from Boucher and will never purchase a vehicle anywhere else! Our sales rep Dan and Business Manager Keith were ext Just purchased our second vehicle from Boucher and will never purchase a vehicle anywhere else! Our sales rep Dan and Business Manager Keith were extremely accommodating, patient, and easy to work with. Never felt ANY pressure to make a purchase, even after test driving numerous cars. I would highly recommend purchasing a car from them. More

Poor Service I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this car dealership. Examples: When scheduling appointments for recalls or repairs difficulty getting someone on the phone (numerous times have to leave messages and call back repeatedly), numerous times after scheduling appointments will get calls from service department on confusion of when my appointment for what car is with them, and work done is often done incorrectly - to the point we do not even trust them to do oil changes on our vehicles. When frequent miscommunication or mistakes are made by the service department they will not apologize or really acknowledge their mistakes. At one point my husband took in a vehicle for repair and upon picking up vehicle went to fill it with gas only to discover they did not re-hook up the gas line. Gas was spilled every where at the gas station which turned into a dangerous/urgent situation. My husband immediately drove back to the car dealership explaining what had occurred and ended up fixing the line himself right there at the service department. When my husband reached out to management to complain and inform them of the significant error that lead to safety issue he never even received a return call from management. I can go on and on with these examples. When we bought our second vehicle at the dealership and they were going to provide us free oil changes we explained our concerns with their service department and not trusting them with oil changes. Sales people acknowledge the difficulties with service department but no further discussion or resolution was discussed. When you buy a new car you have some form of expectation when it comes to customer service - this dealership has failed on this front and appears to be taking no action to rectify. I would say at the very least they might want to return customers calls (management, service department). About the only department that seems quick with responses is the sales department when you are a customer about to buy a vehicle. More

Great friendly sales staff I have and would continue to tell all my friends and family the Boucher in west bend is a great place to buy a vehicle. I have and would continue to tell all my friends and family the Boucher in west bend is a great place to buy a vehicle. More

car buying John Montag, was very helpful and went out of his way to see that was able to get the truck I had wanted . I do not like to deal with sales people bu John Montag, was very helpful and went out of his way to see that was able to get the truck I had wanted . I do not like to deal with sales people but John went out of his to help me .I will deal with your dealership again because of john,also I will talk it to others. Thank you More

Waited too long Waited 2 1/2 hours ... was told an hour or a bit longer.. only to find out that car can’t be fixed today.... need to order part so now I have.., I was Waited 2 1/2 hours ... was told an hour or a bit longer.. only to find out that car can’t be fixed today.... need to order part so now I have.., I was told a 3 1/2 hour service call appointment to look forward to. Will this be a 5 hour appointment?? More