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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,986 Reviews
Call Service Center (608) 607-3724

1,986 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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November 11, 2024

Elisha is an amazing Service Advisor who always takes care of her customers. I truly appreciate her. More

by FLYBOYATJVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Elisha and our service team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

November 08, 2024

It would have been fine if my car was repaired once I received it after 3 weeks at the shop. I had to bring it back the next day due to an issue I feel like they should have caught before releasing my ca More

by Lilbarrett3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Kyle and Linda Batty
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Nov 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sean Tompkins Service Manager 608-754-5511

November 08, 2024

Dakota is very insightful an diligent in his work. He took care of everything in a timely manner More

by asantiagojr03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dakota met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

November 08, 2024

My van was brought in for brake evaluation. The service tech went over the car and provided an all clear with no work required. Very honest. More

by cbetch9923
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Nov 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

November 04, 2024

Very nice and knowledgeable staff! Answered any questions I had about CX-50! Super clean Mazda showroom. More

by JULES04DS
Recommend Dealer
Yes
Employees Worked With
Laura Charlet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Feldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

November 03, 2024

It was very good experience buying car,the salesman and the manager were very friendly.i will recommend this dealership to anyone!! Thanks for treating us with respect!!! More

by BAKII
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shawn Feldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

November 02, 2024

Service writer Jeff Beran very courtious, and completed our maintenance with great communications. Our tech Ryan also very attentive to the preventative maintenance items needing attention. Also, the ser More

by msreel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

November 01, 2024

I was greeted before I got into the of the dealership . The environment is very spacious and welcoming. A very relaxed experience. More

by dean.helwig
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Borchardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Feldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Dean, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

November 01, 2024

Very friendly and helpful very professional. Met all our concerns with great customer service. We will be back. More

by billybobsnorth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

November 01, 2024

Good communication and vehicle was done in a timely manner. Also worked with on price of part since it failed right after my last service More

by Claire Hermsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, Claire, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

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