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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,524 Reviews

2,524 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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May 23, 2025

Professional, friendly, timely, well run dealership. Ask for Jeff in Ford service. He's the best! More

by JeffTheRef
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

May 23, 2025

Has high turnover in service advisors unreliable phone service Seem to be quicker with service appointment scheduling More

by GABBY.975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review, Gabby. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sean Tompkins Service Manager 608-754-5511

May 23, 2025

My service with this dealership in the past has been good. This particular time the service itself was okay. My problem was the fact that when they picked up my vehicle at work they then tried to delive More

by Gerald Rosenfield
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Delgado
May 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review, Gerald. We're sorry that you didn't have a 5-star experience and apologize for any inconvenience. We sincerely value your business and hope you will give us another opportunity to serve you. Sean Tompkins Service Manager 608-754-5511

May 23, 2025

Alex politely explained what might happen as they worked on why my 2023 Hybrid F150 had a check engine light on steadily. He fit me into their busy schedule and completed an update that was the missing piec More

by LINDALANGFELLENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hafferkamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

May 23, 2025

He was very informative explained in detail what was going to be done and was very nice More

by JETTA_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

May 23, 2025

We always get great service at Gordie Boucher Ford Lincoln of Janesville. We don’t go anywhere else. More

by SJHEALY94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

May 23, 2025

Came in with my 3 year old daughter, and Elisha was great. Let her look at the fish, and was very patient and friendly. Waiting area was good as well. More

by Klakoma
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
May 23, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Sean Tompkins Service Manager 608-754-5511

May 22, 2025

Joe Z was an exceptional sales agent; he was ultimately the factor after comparing four different makes and models. More

by cynthiabangert74
Recommend Dealer
Yes
Employees Worked With
Shawn Feldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Zipperer
May 22, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

May 22, 2025

Laura is a great person to work with. Friendly and polite. A tech got in a car accident going to work. He was going to do my oil change at my house. She informed me what happened. Gave me More

by jimman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

May 22, 2025

I really appreciate the convenient shuttle service offered both to work and the dropping off of my vehicle at my work, making it so easy to stay on top of my service schedule without interrupting my l More

by Nancy T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

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