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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,164 Reviews

2,164 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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October 14, 2024

Ronald was helpful and knowledgeable. I love my new car, and would recommend him to anyone looking for a new vehicle. More

by BYUNGEN0
Recommend Dealer
Yes
Employees Worked With
Ron Blum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to leave us a five-star rating. Congratulations on your new purchase! We truly appreciate your business. Sean Tompkins Service Manager 608-754-5511

October 13, 2024

very knowledgeable, found the best deals for us, very satisfied with the work done, very friendly, answered any questions we had. More

by RSCOTT4787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

October 13, 2024

I scheduled an oil change and rear lift gate latch repair online. I dropped vehicle off at 1pm. I phoned service at 5:25 pm because I never got a call or any info stating vehicle would be kept overnight. Se More

by VINO31991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins Service Manager 608-754-5511

October 13, 2024

I scheduled an oil change and rear lift gate latch repair online. I dropped vehicle off at 1pm. I phoned service at 5:25 pm because I never got a call or any info stating vehicle would be kept overnight. Se More

by VINO31991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sean Tompkins Service Manager 608-754-5511

October 12, 2024

It doesn’t seem like an appointment makes any difference.The service takes too long. It took an hour and forty minutes to get a new battery. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Oct 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Steve, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sean Tompkins Service Manager 608-754-5511

October 10, 2024

They got me in last minute, replaced my batteries in my super duty in less time and for less than expected. Top shelf!!! More

by Big C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear Dakota and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

October 07, 2024

I would tell my friend and family my experience with this dealership give you the best service and welcome you with open arms More

by MCROWDER44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Sean Tompkins Service Manager 608-754-5511

October 06, 2024

This dealership is rated very high in my opinion. Been buying cars from them since 1989. Will be back again More

by WILLIAMMOSKALUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradley Hanthorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
Oct 07, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

October 04, 2024

Honest and care about the image of the company as a whole. Customer service is #1 More

by OXCJ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

October 03, 2024

Great service; attention to detail, friendly and helpful staff. This type of service has me returning for all service and future vehicles! More

by Lindaharned61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department, Linda! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

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