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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,163 Reviews
Call Service Center (608) 607-3724

2,163 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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January 10, 2025

Very responsive and efficient. Customer service is great. Delivered vehicle to workplace upon completion of the work. More

by jfdkessenich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to hear Elisha and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Excellent customer service with Elisha setting me set up for my first visit. Doing oil change on Saturday was so easy and I loved meeting Tikka as well. More

by LMCMAMAMIA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with Elisha and our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Getting high priced on service. Can get done in Madison for $79 . Same service offered also. More

by SLOTTEN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Got the issue figured out quickly and and informed me what the problem was and roughly how much it’d cost More

by hchesmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

January 10, 2025

I have been very satisfied for the past 25 years. I have been treated like I matter. More

by DAVEMEZCMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Dave, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Dakota did a great job! We were on a tight schedule and Dakota met all our needs with no problem More

by ALANSMITH59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Alan, We are very happy to hear that Dakota provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

Jan 11, 2025 -

ALANSMITH59 responded

Sean you also did a Great job! Thank you.

January 07, 2025

Very prompt service! Kept me informed on my car ! Very nice waiting area completely stocked with snacks and something to drink . More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks, Jessica, for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

January 06, 2025

My sales rep is always on the ball, providing the information I need quickly to keep my end moving. We operate a little different then must companies and Russ has been going out of his way to make su More

by WADE.ROBERTS
Recommend Dealer
Yes
Employees Worked With
Russ Zank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Wade, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy Russ met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

January 05, 2025

Was very happy how I was treated & listened to by everyone i had dealt with. Personable, extremely knowledgeable & nice people. Great customer service. More

by dlh0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myrick Hermanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

January 05, 2025

Friendly and helpful. They are never pushy and just give you the information you need More

by BANNACHKELS
Recommend Dealer
Yes
Employees Worked With
Laura Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that Laura, Brian, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

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