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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,163 Reviews
Call Service Center (608) 607-3724

2,163 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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January 18, 2025

I am considering new service providers for my 3 fords. I am satisfied with Boucher service and tire replacement for 2019 ranger. More

by RICHARD.HEITKE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Richard, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

January 18, 2025

got my truck in and done same day to replace the water pump and tensioner More

by KENDELLENROCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

January 18, 2025

Called with problem they were able to get vehicle in ASAP. Had it back in a day. More

by chief7301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

January 18, 2025

The dealership is fine. The Ford Bronco has had multiple recalls in the first 8 months that I have owned it. 7 hours in the repair shop and denied a loaner car. I am not imp More

by JMAX598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitch Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Warne
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Jan 22, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sean Tompkins Service Manager 608-754-5511

January 17, 2025

Very informative and thorough. I didn’t have to wait a long time. And the gentleman was very nice! More

by MAUREENMLLRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much, Maureen, for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

January 17, 2025

Quality, professional experience from the salesmen with great detail and communication regarding the inspection, thank you More

by Msmythe1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Sean Tompkins Service Manager 608-754-5511

January 17, 2025

I test drove 3 different vehicles before finding the right one. Joe was very patient I knew I wanted to find the right one. I love my new 2024 Ford Edge! From Sales to Finance everyone was very helpful. More

by NANCY.SENSENBRENNER
Recommend Dealer
Yes
Employees Worked With
Joe Warne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Lott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Nancy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

January 16, 2025

Honest and helpful. Kind and considerate he is someone I would recommend to work with More

by LOLSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

January 16, 2025

Elisha is the only one I will work with because of her professionalism and she explains what is happening with my vehicle More

by DONB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Lott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Don! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Elisha met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

January 16, 2025

Was very, very happy with all of my service at Boucher! Andy was great to work with! More

by Letsjam19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Kyle!
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Jan 17, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. Andy and our team appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

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