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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,163 Reviews

2,163 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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January 23, 2025

Joe Z, Reilly and Phil were VERY helpful, kind and courteous when assisting with my new car purchase. I came in looking for a used car and thanks to a recommendation from Joe Z, I left with a brand ne More

by Tylor Northrup-Streit
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Tyler, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

January 23, 2025

what an awesome sales guy. ..Dale Karolczak..been buying trucks from him since 2008...Thanks Dale More

by MIKERASMANN
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Mike, We are very happy to hear that Dale provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

January 23, 2025

I was having a problem with my Mazda. They did some troubleshooting and couldn’t find the issue but were very transparent. They didn’t even charge me! More

by AKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

January 23, 2025

We were sold a faulty car. My husband is scared to drive it. The oil pump issue blew the engine, the other Ford dealership didn’t fix it properly and now it’s under recall for More

by Victoria O'Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sean Tompkins Service Manager 608-754-5511

January 21, 2025

I had number of items on my to-do list. Laura worked up an estimate for me. Costs were higher than I expected, presumably a result of our inflationary economy. Nevertheless, we went ahea More

by JACOMB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad Laura was able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

January 21, 2025

This deal ship is great. The service dept has always be very helpful with my auto needs I would high recommend this service dept to all of my friends and family More

by bburlingame1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dagenhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

January 19, 2025

I had a small problem. I didnt have an appointment but they got me right in and it only took about 30 minuts.I dont know the name of the salesperson who helped me. More

by SEMMENS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

January 19, 2025

Brian is awesome , very knowledgeable , very personable. He listens to my concerns & takes care of my car the way I do while it is at the dealership. Thank you so much Brian More

by lkgamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

January 18, 2025

Easily made the appointment on line…. Pulled right in. Serviced within a hour…. free beverages…. Nice people. More

by Jaywp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Jay, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

January 18, 2025

With the amount of technicians, I feel like I can get an appointment quicker. We are always greeted well when we arrive and not left to wait or stand around. More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

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