Back

Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,987 Reviews

1,987 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

Sort by
October 15, 2024

I was very satisfied with my experience at Gordie Boucher. They have been very responsive to my questions and concerns. More

by WICOSMO
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Feldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

October 15, 2024

Horrible service will never be back! ! Both from Randy and the manager! Would highly not recommend! More

by Kerriehallowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Seichter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Feldman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Kerrie, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sean Tompkins Service Manager 608-754-5511

October 14, 2024

Everything went smoothly and everyone was nice and helpful. I liked the fact I am told what I need to have done to keep my maintenance on track. More

by krissy7lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Krissy, Thank you so much for your excellent review! We are so glad Jeffrey had the opportunity to work with you and thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Sean Tompkins Service Manager 608-754-5511

October 14, 2024

Ronald was helpful and knowledgeable. I love my new car, and would recommend him to anyone looking for a new vehicle. More

by BYUNGEN0
Recommend Dealer
Yes
Employees Worked With
Ron Blum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to leave us a five-star rating. Congratulations on your new purchase! We truly appreciate your business. Sean Tompkins Service Manager 608-754-5511

October 13, 2024

I scheduled an oil change and rear lift gate latch repair online. I dropped vehicle off at 1pm. I phoned service at 5:25 pm because I never got a call or any info stating vehicle would be kept overnight. Se More

by VINO31991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins Service Manager 608-754-5511

October 13, 2024

I scheduled an oil change and rear lift gate latch repair online. I dropped vehicle off at 1pm. I phoned service at 5:25 pm because I never got a call or any info stating vehicle would be kept overnight. Se More

by VINO31991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sean Tompkins Service Manager 608-754-5511

October 13, 2024

very knowledgeable, found the best deals for us, very satisfied with the work done, very friendly, answered any questions we had. More

by RSCOTT4787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

October 12, 2024

It doesn’t seem like an appointment makes any difference.The service takes too long. It took an hour and forty minutes to get a new battery. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Steve, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sean Tompkins Service Manager 608-754-5511

October 10, 2024

They got me in last minute, replaced my batteries in my super duty in less time and for less than expected. Top shelf!!! More

by Big C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear Dakota and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

October 07, 2024

I would tell my friend and family my experience with this dealership give you the best service and welcome you with open arms More

by MCROWDER44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Sean Tompkins Service Manager 608-754-5511

...
10
...