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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,919 Reviews
Call Service Center (608) 607-3724

1,919 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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November 20, 2024

It is efficient and people are friendly. I feel confident taking my car there for maintenance. More

by hailey62378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much, Hailey, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Sean Tompkins Service Manager 608-754-5511

November 17, 2024

Very good service. Car looks great! Dakota was very helpful. Thanks to you all 🙂 great job. More

by ANDY.NEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Derose
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Andy, for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

November 15, 2024

Was treated fairly. The mechanics were very detailed in their description of the problems in the video they sent to me. More

by Mazda owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

November 12, 2024

I asked if the amplifier could be unplugged they could even do that with the machine gun almost got me in an accident More

by briandrake374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing your experience with us. We apologize that your recent visit did not meet your expectations. Our service team identified that the issue with your Bose amplifier, however if it's disconnected, other systems in the vehicle would not work. . To ensure the best possible outcome, a full repair is recommended. Please feel free to reach out if you'd like to schedule this, or if there's anything else we can do to improve your experience Sean Tompkins Service Manager 608-754-5511

November 11, 2024

Elisha is an amazing Service Advisor who always takes care of her customers. I truly appreciate her. More

by FLYBOYATJVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Elisha and our service team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

November 08, 2024

Dakota is very insightful an diligent in his work. He took care of everything in a timely manner More

by asantiagojr03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dakota met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

November 08, 2024

My van was brought in for brake evaluation. The service tech went over the car and provided an all clear with no work required. Very honest. More

by cbetch9923
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Nov 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

November 08, 2024

It would have been fine if my car was repaired once I received it after 3 weeks at the shop. I had to bring it back the next day due to an issue I feel like they should have caught before releasing my ca More

by Lilbarrett3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Kyle and Linda Batty
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Nov 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sean Tompkins Service Manager 608-754-5511

November 04, 2024

Very nice and knowledgeable staff! Answered any questions I had about CX-50! Super clean Mazda showroom. More

by JULES04DS
Recommend Dealer
Yes
Employees Worked With
Laura Charlet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Feldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

November 03, 2024

It was very good experience buying car,the salesman and the manager were very friendly.i will recommend this dealership to anyone!! Thanks for treating us with respect!!! More

by BAKII
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shawn Feldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

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