Gordie Boucher Ford Lincoln of Janesville

Service. orientated dealerships have been a thing of the past for a long time. Ford, chevy or dodge, doesn't seem to make a difference. Still friendly peop orientated dealerships have been a thing of the past for a long time. Ford, chevy or dodge, doesn't seem to make a difference. Still friendly people at the ground floor doing as best they can within a system with the wrong long term goals. More

In a nut shell, Service Store Manager Sean Tompkins lied to me and made a sarcastically rude remark to me. I was robbed of a $208 for a diagnosis of its broke but we fixed it with grease ( on a part that do to me and made a sarcastically rude remark to me. I was robbed of a $208 for a diagnosis of its broke but we fixed it with grease ( on a part that doesnt take grease/lub bc if it did, it would be on Ford's maintenance routine). When I pressed them on what was broke I was told It could b the wiper motor & assembly replaced for an additional $845. I asked if the diagnosis, $208 would be applied to the whole bill bc half of the labor was already done, Edgar said no and gave me some song and dance of how it is "like going to the doctor's office" I said what diagnosis? $208 for its broke! What is broke the assembly or the motor? He said (lie) that the tech couldnt tell if the motor is bad or not. I knew from my research that it was s 90% chance it was just the assembly(wiper transmission system) and that this was a very common problem with f150s from 2011-2019. Mine is a 2015 & hence the reason I took it in to this dealership & asked if there was any recalls. Edgar looked it up and said no. I asked if they would be able to replace just the assembly and to give me a quote. He did, for $400 which is on top of the $208. I started to argue that the diagnosis, wasn't a true diagnosis, and then stopped & asked to speak to the service manager. Edgar told me he was out of the building, but gave me his card, so I paid the $208 and went of to my truck, saw that the cowl was not put back properly & the passenger side was flapping loose up. Called the service manger, left a message. Saw Edgar on the phone, probably to his boss & another service rep came over to me and I said, I think they broke the clip on the cowl on the passenger side. He said he would let Edgar know when he got off the phone. Edgar came over and heard me out, then said with a smile on his face, well the service manager is back, I'll have him come talk to you. Sean comes over and I want him to address the broken clip on the cowl. First thing he says is that just how those are, it is not broke with a big long story. I said come over here to the driver's side. This is how they are suppose to be & how it was when I came in, going back over to the passenger side I tried pressing it down and it wouldn't lock in. He said they weren't clips, they were guides, I said I don't know what they are called but its not locking in place and must be broken. He then asked me to step aside played with it, looked at it & finally made a fist and pounded on it a couple of times until it clicked and unlocked in place. I looked at him & said at least that better and the way it should be. Then I went and turned on the wipers, show him and explained everything, he gave me the same song & dance about being in a doctor's office, I said diagnosis that I paid $208 is the assembly needs grease and the tech put some on and now its fixed, but its not. Then Sean said sarcastically "that your lucky my tech even put grease on that and that he didn't have too, he could've just closed it up dry and the wipers wouldn't even be moving." I said he better have put grease on it bc you charged me $11. 16 fir misc supplies and hazzardous waste? Sean says that is a mandatory state fee & not for greaee. I said, then it should be listed as a state fee then on the paperwork. I then said, Your tech didn't say what is broke, and didn't fix anything for $208? He said , the tech can't tell if the motor is bad and we can't fix it now bc it'll take 2 days to get the part in anyway. This was on Mon, July 7. That was the first I was told it couldnt be fixed for another 2-3 days. Why didn't they tell me that 3 hrs ago. I would have gone somewhere else. I then said, I just paid $208 to be told that my wipers are broke, which is what I came in here for, and that Im lucky to have had a spray of grease on one pivot point with no extra charge? This is why I don't come to dealerships. I left to another shop that diagnosis motor good, bad assem, & replaced 1hr for $ 274, works great More