Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Golden State Nissan
Colma, CA
97 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
97 Reviews of Golden State Nissan
March 14, 2021
Please avoid this dealership. They are predatory and shady. They will try to charge $1000 for VIN etching (something that can be done for $30) and claim they can't take off the add-on price. Even after shady. They will try to charge $1000 for VIN etching (something that can be done for $30) and claim they can't take off the add-on price. Even after an hour of trying to negotiate myself out of these bogus ad-ons, they kept reintroducing them into the deal. Kevin (sales manager) is rude and condescending. He severely undervalued my trade-in and became aggressive when I said I wasn't ready to make a deal on the spot. On top of that, they don't obey COVID -19 protocols and constantly have their masks under their noses. Take your money elsewhere. These guys are just your typical sleazy car salesmen. More
by NissanSucks
Employees Worked With
Aaron, Kevin
December 21, 2020
To Aaron and Vince you guys are very helpful I bought a new car my first time ever buying a car I really didn't understand what I was signing but when I talked to the two guys they sat me down and talked m new car my first time ever buying a car I really didn't understand what I was signing but when I talked to the two guys they sat me down and talked me through it and now I am very happy sorry guys if I was a pain in the butt but now that I know I'm very happy and I will be looking forward to calling in to see you guys and getting a cup of coffee free of charge I hope cheers thank you guys and I wish you the best of luck for the new year stay healthy and safe my friend from the Irish girl Linda and Johnny B hey Aaron John said you a good man love ur and you have helped us alot want to give u a 20 stars but it wouldn't let what the xxxx I'll give you 100 you deserve it I hope you get a good pay raise from Nissan good day don't know what the small guy with but he was great too Thanks guys More
by lindabaldisseri@gmail.com
Employees Worked With
Aaron, Alex and Vince
July 14, 2020
very very bad experience Sale person calls me and left a missed call. when I called back giving the price of lease price which is way high up then market, when I try to explai Sale person calls me and left a missed call. when I called back giving the price of lease price which is way high up then market, when I try to explain the rates in market, he is like what the xxxx why are you not buying, why are you calling ...etc. first of all some one calls and when I try to return the call that's the response I am getting. I hope you are there to get some business, If the response is like this I can only say Good lock Boss. I am going to put this in my company portal to save people's time...better get from somewhere else. In another incident, Their sales person called me and setup a appointment, when I get there they didn't have even car available, where as I had to drive 40+ miles for appointment. I wish, I could give -ve review to the dealership. More
by san@
Employees Worked With
Not remember the Names I can give the phone number I got call from
May 21, 2020
Aaron and vince are the best! VERY HELPFUL , VERY CUSTOMER SERVICE ORIENTED AND MADE ME FEEL LIKE FAMILY! Thank you again for all your help! CUSTOMER SERVICE ORIENTED AND MADE ME FEEL LIKE FAMILY! Thank you again for all your help! More
by Kathy.ratliff
Employees Worked With
Vince, Aaron
May 14, 2020
Management Shows Commitment to Customer Service UPDATE: kudos to Wise Auto Group management for rectifying this issue and delivering what I was promised. They worked to resolve this issue and uphold UPDATE: kudos to Wise Auto Group management for rectifying this issue and delivering what I was promised. They worked to resolve this issue and uphold the terms under which I purchased my vehicle. Once I reached the right person, he worked quickly to resolve the issue. The service department, which installed the new wires, was wonderful. All staff I spoke with to get this issue resolved were courteous and demonstrated a strong commitment to customer service. TL;DR: think twice before buying a car here. I've never written a review before, but my experience here was so disappointing that I feel I need to warn others. Don't trust other reviews about Golden State Nissan. I bought a used car here -- my sales representative was great, but the manager, Arron, is dishonest. I asked about coming down on the price or replacing tires because the ones on the car were worn -- he said he'd work with me, then acted like he'd never said it. He also refused to top up the gas tank; this was a really small thing, but the two combined left me with a bad taste in my mouth. If you're considering buying a car from here, I'd really encourage you to look elsewhere, as there are a number of dealerships in the area. More
by garefew858
Employees Worked With
Arron
May 02, 2020
EXCELLENT SERVICE AND COMMUNICATION.... for oil change I don't really do reviews but I'll make an exception because they went well above and beyond! Service staff were polite and courteous. Brandon was I don't really do reviews but I'll make an exception because they went well above and beyond! Service staff were polite and courteous. Brandon was very helpful. My concern was the Covid-19 and Marcus Taniguchi worked with me for a worry-free drop-off and pickup of my car, with physical distancing and free of contact. Very polite and communicated with me well. He even had the interior disinfected after the service. They accommodated me with my choice of times, payment over the phone, and whatever I requested. Marcus, YOU ROCK! You guys are great. Thank you so much. Will definitely bring my car here next time for service. More
by happyalways
Employees Worked With
Marcus Taniguchi and Brandon.
May 08, 2019
Great service Staff was courteous. Appreciate communication before and after the service. Work was done in a timely manner. Always appreciate the washing of the car Staff was courteous. Appreciate communication before and after the service. Work was done in a timely manner. Always appreciate the washing of the car after the service! More
by Nissanguy
Employees Worked With
Darryl as always was great
April 29, 2019
Great experience I contacted the dealer by phone and Jonathan provided all the info I needed and with the rest of the team and supervisor helped me to get my new vehic I contacted the dealer by phone and Jonathan provided all the info I needed and with the rest of the team and supervisor helped me to get my new vehicle. I am extremely satisfied with the service and deal. I got a 2019 Rouge Sport and just loveee it!! More
by Sdelgado
Employees Worked With
Jonathan & Quoc Tran
April 29, 2019
Service Advisor Darryl Dobashi explained type of service that is being provided in relation to my service contract. Based on my driving patterns, he recommended the i Darryl Dobashi explained type of service that is being provided in relation to my service contract. Based on my driving patterns, he recommended the ideal service that i should avail with for future needs. His knowledge and expertise were greatly appreciated. More
by Vangie
Employees Worked With
Darryl Dobashi
April 11, 2019
Service was good they replaced a factory recall It took a day to order part so they gave me a rental car. The rental was a car basic kix model and my car i was good they replaced a factory recall It took a day to order part so they gave me a rental car. The rental was a car basic kix model and my car is a fully loaded Murano I would have hope to hav had a loaner of equal or better. I also had them detailed my car and the did an excellent job and also filled my windshield wiper fluiid. More
by Noone
Employees Worked With
Delante
