Golden State Nissan

Suzzan is a racists She assumed i had NO insurance...WHEN I WAS fylly covered. Suzzanne continued to tell me how "she doesn't have to call the insurance because A.) my m She assumed i had NO insurance...WHEN I WAS fylly covered. Suzzanne continued to tell me how "she doesn't have to call the insurance because A.) my mileage was OVER regardless of the miles on it as i RECEIVED the car 2.) she presumed i had the liwest Bronze package yet, without listening to me, checking my documents or callling 3.) she referred to me as "Hun" and cut my every response off." She refused to call the insurance company or speak with them until the representative got frustrated and decided to call the store. As i repeated the representative words aloud. Then she decided to comply. I had to call 3 different times. Upon asking for management she said there was no one other than Abe, who i off wot no expected return date. I cqn go on further. But it is pointless.....Very unprofessional and unacceptable. More

I purchased a brand new 2009 Nissan Verse from Serramonte Nissan. In 2011, with about 65,000 miles I was told that I needed a new engine. I have not been in an accident and I received regular maintenance o Nissan. In 2011, with about 65,000 miles I was told that I needed a new engine. I have not been in an accident and I received regular maintenance on my car. I was sold a lemon. I then contacted customer service and was told that they could not do anything for me. I then contacted Claudio, the salesman who sold me the car. I left him three messages and he never returned my car. I understand that some vehicles may have problems, but I was really disappointed in the way that Nissan handled the situation. A car that is less than 3 years old should not require a new engine. Given the lack of helpfulness and poor customer service, I would not recommend purchasing a vehicle from Serramonte Nissan. More

We recently bought new Nissan Juke AWD in base trim from Serramonte Nissan. We were pleased with a) price b) financing (had to ask though for better deal) c) time it took to process things. We got price a Serramonte Nissan. We were pleased with a) price b) financing (had to ask though for better deal) c) time it took to process things. We got price and financing we asked for without "let me go check", thus saving our time. Actually we got price we wanted in less than 30 seconds and financing we wanted in less than 60 seconds. Moreover, we find our self lucky, because Juke AWD models for some reason were hard to find when we were buying and other dealers just didn't have base Juke AWD at time of our purchase. Our manager was Claudio and I suggest contacting dealers by internet - save your and theirs time. More

I brought them my car that was under waranty with under 20k miles (the push star key didn't work) I had to rent my own car they couldn't figure out why it wasn't working and I got stuck with the bill for t 20k miles (the push star key didn't work) I had to rent my own car they couldn't figure out why it wasn't working and I got stuck with the bill for the rent a car. And, no body picks up there DAMN phone, forget calling them. More

This is the second time I've come here for service and I will NEVER come back. They continuously do not honor any of their service specials that they have on line, are unfriendly, and have missed items in m will NEVER come back. They continuously do not honor any of their service specials that they have on line, are unfriendly, and have missed items in my bronze service that should have been taken care of and were not such as replacing wiper fluid and detailing the car. VERY POOR SERVICE! They are the most expensive Nissan dealer in the Bay Area, you would think they would show some pride in what they do for the price. More