Go Kia Tacoma

Service was great. On time, prompt and I appreciated the lift . Will be coming back On time, prompt and I appreciated the lift . Will be coming back More

I enjoy working with Angel. He is the one I always schedule with, as he is the best. Alfonso was great as well. He is the one I always schedule with, as he is the best. Alfonso was great as well. More

Thank you for another excellent experience at your Car Pros Kia Tacoma service department! You always check me in quickly and take great care of my Kia Optima. Thank you all very much! Pros Kia Tacoma service department! You always check me in quickly and take great care of my Kia Optima. Thank you all very much! More

I was impressed, walked in signed in, courteous, efficient, helpful. I was out in timely manner. efficient, helpful. I was out in timely manner. More

I brought my Kia in with a check engine issue. I was informed that the Catalytic Converter had failed and needed to be replaced, at a cost of $7k. I had to explain to the staff that the catalytic I was informed that the Catalytic Converter had failed and needed to be replaced, at a cost of $7k. I had to explain to the staff that the catalytic converter was, in fact, under warranty - per federal law (80k miles for all vehicles). They eventually agreed that that Kia was in fact liable for the work and agreed to complete the repair. I dropped it off on a Monday and was told to expect the work be complete on Wednesday. They had no loaners vehicles available and provided no options (despite this being work covered under warranty!). I called again on Wednesday and was told it would be ready on Thursday. I called on Thursday and was told Friday. I called on Friday and was told Monday. I called on Monday and was told two more days for the work to be completed. I've now had no vehicle and no loaner for a vehicle malfunction under warranty for more than 7 days. Car Pros Kia in Tacoma is a terrible option for vehicle service, and if you own a Kia you should take it absolutely anywhere else. Unless you're prepared to 1) have to explain to the technicians what they're vehicle warranty policy states and what's required by federal law 2) Wait an unacceptably long time for repairs 3) Be provided absolutely no options for a loaner or rental vehicle, regardless of Kia's obligation for warranty repairs. Don't take your car here. Don't buy a car here. More

I am very impressed with the new service manager, Kathy. She is true to her words. Kathy is the reason I will buy buy another KIA at Car Pros. Her style of management is beyond AWESOME. She cares and listen She is true to her words. Kathy is the reason I will buy buy another KIA at Car Pros. Her style of management is beyond AWESOME. She cares and listened to the customer. I am not just a quota, I matter to her. More

Service, a recall, was to be completed in about an hour according to the letter I received. When I arrived on the appointment date the Service Rep said it would be at least two hours. Not good. I informed according to the letter I received. When I arrived on the appointment date the Service Rep said it would be at least two hours. Not good. I informed the Rep that I would wait and be upstairs in the Showroom waiting area, just let me know when it's done. After two hours I waited, and waited. Finally, after three hours I went down to see what the delay was. There was my car, a brand new 2025 K5 I had purchased from this dealership just a few weeks earlier, sitting out in the parking area. I asked why I hadn't been informed that it was done? His response, "Didn't you get my text message?" Of course I didn't get it, he had sent it to my home land-line number and never bothered to come up, or have someone else come up, to inform me that my car was done. It had sat out there for at least an hour. If at all possible, never again... More