Glenwood Springs Volkswagen

Harmony in service is always helpful when I come there for visits. I would like to thank Elk Mountain Motors for being a great place to bring my car when need of servicing. I will tell all my friends. for visits. I would like to thank Elk Mountain Motors for being a great place to bring my car when need of servicing. I will tell all my friends. My next car will be a VW Touareg that I am should be buying from them. Thanks for your friendly service. More

I brought my Passat in to get the locks disconnected and a tune-up. Elk Mountain motors proceeded to “sell” me a 80,000 mile check up (only have 60,000 miles on the car) and a timing belt which I do not be a tune-up. Elk Mountain motors proceeded to “sell” me a 80,000 mile check up (only have 60,000 miles on the car) and a timing belt which I do not believe I needed. They then found damage to my transmission pan, which I remember giving permission to fix. At the time, my husband was told the timing belt would cost around $600 (it cost $1,600) and he was not told the exact price of the 80K tune-up. At all times, Elk mountain motors only gave him quotes of each piece, never the entire bill. My husband sat in Glenwood Springs for the entire day of 10/12/07 and when they said they would pick him up to bring him back to the dealership to get the loaner, it took them 1.5 hours for them to come get him. Upon receiving the loaner (b/c they didn’t have the parts), he was never given a full copy of the estimated cost of repairs (only verbal pieces). Had he seen this he would never had agreed to all the repairs, as the estimate was $4,800. This equates to 8% of my annual salary and now I will be paying this bill (+ credit card interest) for the next six months, as I do not have this cash on hand. More

Took my car into them to change three motor mounts that I supplied (OEM). When I got the car back there were more cabin rattles and vibration than when I took it in with the old mounts. Took a look at supplied (OEM). When I got the car back there were more cabin rattles and vibration than when I took it in with the old mounts. Took a look at the front mount and it was installed incorrectly (I had to give them a printed diagram from the service manual for them to orient it correctly). Took it back to see if they could fix this, and they reoriented it but still major rattles and vibration. Took it to another mechanic who knows VW's and he said that they didn't even bother to change the transmission mount, yet they kept the part I gave them. Service manager complained how difficult it was to change them?!? Normally an easy job for a competent mechanic. They also twisted and broke my steering rack boot when they were messing with it. Won't be going back and won't recommend them to anyone. More

I was told that I would not regret it for a day, I would have no problem with payments, and everything would be so much better if I bought this car. I was extremely pressured to sign the papers. I have had have no problem with payments, and everything would be so much better if I bought this car. I was extremely pressured to sign the papers. I have had to drive 3-4 times to the dealer (which is a good 45 min. away) in the first 3 months or owning my car. (Which is bad because I have to make the REALLY expensive payments, that I can not afford if I miss work) Now, I am having another MAJOR issue and they will not return my phonecalls or emails. This is the worst dealership/ customer service ever. So far I have not been happy with my purchase. More

Consitantly bad service for both VW and Audi cars, not only with myself but also with many of my friends and colleagues.<br>Unfortunately they are the only VW/Audi dealership between Denver and Salt Lake only with myself but also with many of my friends and colleagues.<br>Unfortunately they are the only VW/Audi dealership between Denver and Salt Lake City, so they have the monopoly in the Rockies.<br><br>Don't let their brand new dealership fool you, they still have many of their staff and incompetance and poor work/service still reign there.<br>I gave them many opportunities to regain my trust and satisfaction, but I have lost hope and I file many formal complaints to VWoA.<br><br>If you want quality knowledgeable service that treats you with respect and courtesy, I strongly suggest going to Midstate Motors in Basalt. They have all the latest equipent and computers to do a far superior and thorough work. They specializes in German and exotic cars.<br>If you want to buy a new VW/Audi I suggest making the drive to Denver, like many. It's definately worth the trek. More