Glenn Chrysler Dodge Jeep Ram

Very straightforward, was able to get almost everything done remotely with the exception of the test drive and signing of course. Very happy with my purchase. done remotely with the exception of the test drive and signing of course. Very happy with my purchase. More

Excellent, thorough service department! Mark (Zachary) Boyatt is always very polite, courteous, thorough, and informative. The service work is done properly. Mark (Zachary) Boyatt is always very polite, courteous, thorough, and informative. The service work is done properly. More

Customer service agent I worked with was fantastic. However, despite being told there was no issue with my batteries, the auto start/stop feature in my Jeep has yet to work since leaving dealership. However, despite being told there was no issue with my batteries, the auto start/stop feature in my Jeep has yet to work since leaving dealership. More

Always attentive, professional & trustworthy. I appreciate how convenient it is to get routine service done. I always feel assured that the level of competency by the technicians is outstanding a I appreciate how convenient it is to get routine service done. I always feel assured that the level of competency by the technicians is outstanding and they care. More

I had great pleasure working with Mason to get my current dream car. He was very thorough and made me feel comfortable with making this purchase. dream car. He was very thorough and made me feel comfortable with making this purchase. More

The worst dealership I’ve even dealt with in life. Not organized and zero communication. We wish we never purchased a vehicle from this group of incompetent individuals. HORRIBLE !!! RUDE!! TERRIBLE!! Not organized and zero communication. We wish we never purchased a vehicle from this group of incompetent individuals. HORRIBLE !!! RUDE!! TERRIBLE!! Do NOT purchase from this dealership. Items were stolen from car by employees while car was in their possession and the list goes on. Listen to me good - go somewhere else. More

Bad customer experience in buying a used car. Shady practices.never made good on agreements Shady practices.never made good on agreements More

It would be an understatement to say that this has been the worst car buying experience I’ve ever had. I have been a Jeep owner for years and recently came back on the market due to a car accident. I conta the worst car buying experience I’ve ever had. I have been a Jeep owner for years and recently came back on the market due to a car accident. I contacted this dealership on July 8th, 2021 and started working with Daniel Ballenger who helped me place an order for a new Jeep Wrangler on July 12th. After placing my order and deposit, I never heard back from Daniel. I continued to call to check on the status of my Jeep, but Daniel claimed that the Jeep system was down, so the order of my Jeep was not actually placed until July 22nd. I was advised that a new Jeep takes 6 weeks to build, so delivery would be around the end of August, beginning of September. I continued to follow up with Daniel to check on the status as I am traveling to Kentucky from North Carolina. On August 23rd I called to check on the status of my Jeep delivery and was told that my jeep was on a truck and “HOT TAGGED” for delivery to the dealership on August 25-26th and that I was safe to book a flight to pick up my vehicle. On the morning of August 26th, 2 hours before my flight from NC to KY, I received a text from Nick Craig stating that Daniel was no longer employed with the dealership and that my order had been delayed. Since this information was received last minute, I was not able to get my flight & hotel refunded, so Nick Craig said he would handle it if I sent him my receipts. On September 2nd my Jeep was ordered for a second time. The communication has left much to be desired. No one has EVER reached out to me to give me an update. I have called and left messages for both the GM and the Vice President, Nathan Stahl, but no one has ever called me back. Since none of my phone calls have been returned, I have gone as far as sending an email with my information and timeline to Nathan Stahl, but that too has gone ignored. It is now October and I still have no idea when my car will be ready. This has been the most unprofessional and unpleasant car buying experience I have ever had. I would not recommend anyone to work with Glenn Chrysler Dodge Jeep Ram of Louisville. -Dmitri P. More