Glenn Auto Mall Pre-Owned
Lexington, KY
253 Reviews of Glenn Auto Mall Pre-Owned
Veronica Darryl was the best! He was kind, understanding and helpful, while having coffee spilt on him! He was working hard to find me the perfect car, in the Darryl was the best! He was kind, understanding and helpful, while having coffee spilt on him! He was working hard to find me the perfect car, in the rain! But, ti need to say this! Be careful how you treat your good salesmen! There is not too many out there like Darryl! Better hope another car lot don't get him! Your lost, their gain! More
No Stress Best car buying experience and no pressure or stress from the Glenn Auto Mall Team. Darryl (007) and Mr. Bush went above and beyond to ensure I was Best car buying experience and no pressure or stress from the Glenn Auto Mall Team. Darryl (007) and Mr. Bush went above and beyond to ensure I was able to get the car I wanted at the price I stated when I went in. Very highly recommend! More
awesome experience Had a great car buying experience today. Would recommend anyone looking for a good deal to contact Darryl Bond at Glenn Auto Mall. He helped me to Had a great car buying experience today. Would recommend anyone looking for a good deal to contact Darryl Bond at Glenn Auto Mall. He helped me to chose the perfect vehicle & made me feel so comfortable during the experience. He offered to answer any questions I had without hesitation. Took me on 2 different test drives & would have let me drive others, but I didn't need to. Really professional & easy to talk to. Made me a deal I couldn't refuse. More
Awesome Customer Service I just bought a car from Glenn Auto Mall and was very pleased with my overall experience. I was helped as soon as I got there by Dave Sharpe, who was I just bought a car from Glenn Auto Mall and was very pleased with my overall experience. I was helped as soon as I got there by Dave Sharpe, who was very experienced and knowledgable. He really makes you a priority and makes sure to hook you up with a great deal! Olivia Tudor also helped set me up with financing my car within my limits. I bought my first car with cash from a private seller, so going through a dealership was very new to me. Everyone there was willing to help and with a smile on their face. Very happy! More
We buy cars too!! Employee's like myself do by cars as well!! This is my 10th vehicle that I've purchased from my dealership over the almost 13 years that I've worked h Employee's like myself do by cars as well!! This is my 10th vehicle that I've purchased from my dealership over the almost 13 years that I've worked here! My GM Jason Branham gave me an awesome deal and my buddy James Anderson took care of my loan!! More
worst experience I had bought a new car from Glenn a few years back and it was So great I decided to go buy a used car from them. The sales experience was horrible and I had bought a new car from Glenn a few years back and it was So great I decided to go buy a used car from them. The sales experience was horrible and had to deal with the Manager. I thought I was getting an excellent deal but, now know Why. The warranty they gave me doesn't cover any of the repairs I now have to ensue. I have only had the car six months and have had to have all four tires replaced. Now it has an oil leak and the brakes are grinding. I told them the CD player doesn't work at all and they said they would fix it. When I took it in to get looked at they said there was nothing they could do and I would have to pay out of pocket. I took it in to get the oil leak checked and they did an oil change and never checked the leak. I also had them check the corroded battery cables and all they did was clean them.. I feel they Just wanted a lemon off their hands and took advantage of someone who is inexperienced in buying a used car.... More
Want a good deal see Marc Franco Marc Franco is the best sales person around. I have bought new and now used vehicles from him as well as referred friends to him. Experience with Gl Marc Franco is the best sales person around. I have bought new and now used vehicles from him as well as referred friends to him. Experience with Glenn auto mall has been great with the sales team. However they have a receptionist that is very rude and hateful. Had she been my first experience with this dealership I would have never drove on the lot.. I might add that the service dept is very over priced for me. I can get excellent service at several other places for a whole lot less money. More
Great Car Great Service Great Experience Saw a vehicle from the website and set up an appointment for a test drive and when we arrived the great experience began! We were greeted as soon as w Saw a vehicle from the website and set up an appointment for a test drive and when we arrived the great experience began! We were greeted as soon as we walked in the door by Dave and explained what we were there for and he wasted no time to go and get the car. We immediately went on a test drive and not once did he ever pressure us to make a decision, or to end the test drive until we were ready to end it. They worked with us to get the price where we were comfortable and after everything was signed we discovered a check engine light had come on, they did a diagnostic on it and are in the process of repairing the problem for free, even though this was an as is purchase. Can't give these folks enough stars!!!!!!!! Great job from beginning to end!!!!! More
Super friendly and fair Easy selling enviornment, straight forward sales approach and fast. Was impressed with David's knowledge of the vehicles and the test drive was great Easy selling enviornment, straight forward sales approach and fast. Was impressed with David's knowledge of the vehicles and the test drive was great as he highlighted the features of the car. It made us very comfortable in making a decision. More
Sold the car we were coming to buy, and didn't call us Contacted the dealership about a used Nissan Maxima we were very interested in, twice during the week before the Saturday we were going to go buy, cal Contacted the dealership about a used Nissan Maxima we were very interested in, twice during the week before the Saturday we were going to go buy, called at 5 till 8 Friday night (they close at 8) and was assured the car was there, and no one was working it, in fact the night was slow and they were getting ready to leave. We had a 9:30 appointment on Saturday morning, drove 2 hours, arrived at 9:15 only to be told the car had been "sold the night before". Not only did they not call, they acted like this was no big deal, "sorry about that", offered me some gas money, and that was that, very poor customer service and business practices. Then Charles Bush, a manager (?) tried to sell us an infinity, since we were already there of course, pathetic. Shopped some other dealers in the area and told them our story, they ALL informed us that was the way Glenn does business, and that the car was probably just a bait car to get people in the showroom, that it was probably never there to begin with. In this day and age of internet and social media, it suprises me that these kind of tactics still go on. Two days later as I write this review, that car is still on both Auto Trader, and their website. Buyers beware of Glenn Auto Mall. More