Glenn Auto Mall Pre-Owned
Lexington, KY
253 Reviews of Glenn Auto Mall Pre-Owned
Mr. Yaden is a true asset to the Glenn Auto Mall. I had a limited amount of time available -- less than 30 minutes -- to find a car, test drive it, purchase it and complete the paperwork. The car is being d limited amount of time available -- less than 30 minutes -- to find a car, test drive it, purchase it and complete the paperwork. The car is being delivered to my home with a full tank of gas at noon. And, the price was so good there was no need to haggle. Sold! on the salesman, my new car and Glenn. More
Smooth, fast transaction. Greg Yaden was great to work with and got me a fair deal. The finance department made several calls to get me the best interest rate. This is the 3rd car I've bought from Glenn with and got me a fair deal. The finance department made several calls to get me the best interest rate. This is the 3rd car I've bought from Glenn and I won't go anywhere else. More
My wife and I bought a 2010 Hyundai Santa Fe from Glenn Auto Mall on Labor Day. Even though it was a very rainy day, the dealership was very busy, but we did not have to wait very long before being helped Auto Mall on Labor Day. Even though it was a very rainy day, the dealership was very busy, but we did not have to wait very long before being helped by Walter Schmaedecke. We had researched the available cars on the internet before arriving at the dealership, and also talked with Walter. Therefore, he was expecting us, and had already pulled up the information on the cars we were interested in seeing. He even went out to the Lot and brought the cars that we were interested in test driving, up to the showroom so that we would not have to go out in the rain to see them! Now that's really GOOD CUSTOMER SERVICE!! He was very informative and answered all of our questions. Once we decided on the car we wanted to purchase, we had to wait for a while before taking care of our financing. While waiting, Walter got us beverages and visited with us. We then set up all of our financing,; which was also a very pleasant experience. Everything was explained, in detail, to us and we were given choices as to such items as Extended Warranties, length of finance contract, payment date, etc. All options were printed out for us to view, before signing any papers, so that we could chose the plans that fit our budget. There was no "guess-work" or "high-pressure" tactics involved in purchasing the car. Eric was also a pleasure to work with, and also very knowledgeable in his position. All-in-all, it was the most pleasant experience we have ever had in purchasing a car. We will definitely return to Glenn Auto Mall when we are looking for our next vehicle in the future. And we will also recommend Glenn's to all of our friends, relatives, and neighbors. Keith and Kathy Forster More
I stopped at Glenn first, just trying to decide what I wanted. Greg was warm and informative about the other vehicle I was looking at. I had been involved in a traffic accident that cost me the vehicle I wanted. Greg was warm and informative about the other vehicle I was looking at. I had been involved in a traffic accident that cost me the vehicle I had owned for 11 years. I was not happy that I was going to have another car payment after so long. Greg helped me by going above and beyond to assist me in achieving the financing with the credit union I already use. He helped me with safety information and a carfax without me having to ask. He was empathetic and understanding as I asked lots of questions. He patiently listened while I expressed concerns because of my wreck and my fear of getting back under the wheel again. He even volunteered to accompany me on my test drives in case it was too much for me to handle. I finally decided on a used Hyundai Santa Fe. Even a month later I am thrilled with my decision to purchase my vehicle from Greg at Glenn. I will be going back to see Greg when I need another vehicle or my family and friends talk about it. I trust Greg to have my best intrest and safety in mind as he guided me through the selection process and beyond. The recipes are good too. You just don't purchase a car from Greg, you get a friend who cares about you after the sale too. Thank you Greg! More
Greg did an exceptional job helping me pick out the car that I wanted. I couldn't ask for a better a more helpful person. He did not push me and made buying a car actually enjoyable. Olivia was also a very that I wanted. I couldn't ask for a better a more helpful person. He did not push me and made buying a car actually enjoyable. Olivia was also a very wonderful person to work with as well. More car places could use sales and financial people like these two wonderful people!!! :-). Because of the great work these two did, I have already recommended them to multiple people. More
I contacted Glenn Auto Mall through the internet and was contacted by Zach Dunn within hours via email. He gave me information and answered all my questions before I even entered the doors of the dealership contacted by Zach Dunn within hours via email. He gave me information and answered all my questions before I even entered the doors of the dealership. We set up a time to meet and he had the vehicle I was interested in already clean and ready to go with a new set of front tires. He and his finance team took special consideration in my needs for low payment and interest rate and got me a wonderful deal. I walked away with my pre-owned vehicle and would highly recommend this dealership and Zach Dunn to anyone who is looking for a used vehicle. The truley do work to get you into the vehicle you want. More
Customer Service is always important to me. I took my truck in to have it serviced for the check engine light. Casey greeted me at my car with a big smile and within a few hours my truck was done! She es truck in to have it serviced for the check engine light. Casey greeted me at my car with a big smile and within a few hours my truck was done! She escorted me to the cashier's desk and that's where I met Barbara. She was exceptionally friendly! The point of contact for a customer is always important. These two ladies made me feel right at home! Not only that...we have a few things in common which makes it a pleasant visit when my truck has to be serviced! Go ladies keep up the good customer relationships! Also, thanks to the nice gentleman that worked on my truck. I'm sorry I didn't get your name but shout out! More
My wife and I went to look at a used car we had found on the internet. When we arrived, we were greeted be Marquis Estill. We told him what we were looking for. He knew the car and immediately directed us t the internet. When we arrived, we were greeted be Marquis Estill. We told him what we were looking for. He knew the car and immediately directed us to it. we took a test drive, and after some negotiating, agreed on a price. We then were taken to talk to Elizabeth McKinley in F & I. She was also very helpful and carefully described all of our options to us. We made an agreement to pick the car up the next day. She told us everything would be ready when we arrived. They let us drive the car home that night. Marquis told us he would fill the car with gas when we came back. When we came back the next day, everything that was promised was provided. All the paper work was ready, Marquis had the car filled with gas and also cleaned. All in all, it was a very positive, professional experience. One of the easiest car purchases I have been involved with. Thank you to Marquis and Elizabeth and I would highly recommend you guys to anyone looking for a car. Chris & Becky Davis More
The car I selected was a new trade in and had not yet been serviced when I located it. Joe took care of detailing it, correcting a problem I discovered with the air bag, and repairing a small dent. He wo been serviced when I located it. Joe took care of detailing it, correcting a problem I discovered with the air bag, and repairing a small dent. He worked with me to reach a price we both felt was reasonable and helped me work through the financing. I would do business with Joe again anytime I needed a new vehicle. More
This is by far the BEST experience we have ever had with buying a car,new or used.Scott was helpful ,friendly and easy to work with.We will tell all of our family and friends to come to Glenn Auto.This coul buying a car,new or used.Scott was helpful ,friendly and easy to work with.We will tell all of our family and friends to come to Glenn Auto.This could not have been easier ! Hope to buy our next car from you ! More