Glendora Chevrolet

Shady We were told Mobile One oil would be used, it was not. We also had two oil changes done with two vehicles that should have been the same price. The We were told Mobile One oil would be used, it was not. We also had two oil changes done with two vehicles that should have been the same price. The invoicing is not clear and has different misc charges on each. We were charged a line item for tire rotation of $25 in which we did not authorize or want. When we questioned it the manager told us it was included for free with the oil change, but couldn't explain why the line item on the invoice stated "$25 tire rotation". We have lost faith in all Chevrolet Dealers and their shady practices. More

biggest waste of time ever. I wish I could give this zero stars. The biggest BAIT AND SWITCH BS I have ever dealt with at a car dealer!!! I confirmed EVERY detail with the sale I wish I could give this zero stars. The biggest BAIT AND SWITCH BS I have ever dealt with at a car dealer!!! I confirmed EVERY detail with the sales rep via phone and texts and told her this is what I am willing to pay. I got the KBB from my trade-in confirmed. I went through EVERY line of the price to confirm what I would be paying THEN I told her I would be driving an hour to get there so A. the car had to be there and B. this is what my payments and price will be. She told me yes 100% the car would be there and this morning I drove from Burbank here to discover A. The car was sold and B. when they found a comparable care they WOULD NOT HONOR THE PRICE I WAS GIVEN then while they were wasting my time trying to get me to pay $100 more than I was quoted I get a text from the sales woman saying" good news the car is still there and ready for me" WHICH WAS 100% A LIE. They kept wasting my time for another hour "trying to make it work" only to be told AGAIN THEY WOULD NOT HONOR THE PRICE I WAS GIVEN. DO NOT GO HERE, THIS IS A SCAM BAIT AND SWITCH DEALER. I've wasted my entire morning of my one day off and have NOTHING but aggravation to show for it. More

Transmission test drive May 2019 Vehicle was left at service to be checked for a noise problem and had 3/4 tank of gas. Next day, I was told that they had driven over 90 miles and fou Vehicle was left at service to be checked for a noise problem and had 3/4 tank of gas. Next day, I was told that they had driven over 90 miles and found no problem! My TRUCK was returned to me with less than 1/4 tank of gas remaining and a new steering problem, which had developed. I found this out as I was driving home from the dealership. Driving home, the whole truck was shaking and the steering kept drifting to the right. I do not know where they were driving but this is not an OFF-Road vehicle! GLENDORA CHEVROLET WILL NOT BE SEEING MY BUSINESS AGAIN!!! More

Incorrect recommendations and overpriced services The service department has changed. For over 12 years had our car serviced at this dealership and they provided good recommendations, service and cos The service department has changed. For over 12 years had our car serviced at this dealership and they provided good recommendations, service and cost. A few weeks ago brought the car in to have oil changed and check oil gauge erratic movement and a/c not working. Got a call and recommended to replace cluster and the whole a/c unit as it sezied and compromised the whole system. Recommended full suspension work too! The cost to fix was almost $10,000!! Unbelievable, just went for the oil change and they charged 150 diagnostic for the cluster and the a/c. Last time they did a diagnostic they charged 70, I don't know what the reason why it doubled. Long story short, I got the a/c fixed for a quarter of what they quoted!!! Be very weary folks when you take your car in for service... in fact I am staying away from now on. More

Overcharged for service Went for a oil change and November of 18 what is charged for 7 quarts of oil and the car that holds 5.3 quarts contacted Chevrolet corporate trying to Went for a oil change and November of 18 what is charged for 7 quarts of oil and the car that holds 5.3 quarts contacted Chevrolet corporate trying to get a refund of the overcharge it is now April 7th of 19 and I have not received the check on the 6th I called the service manager and the general manager in the morning and have not heard since corporate is telling me that the check is ready 2 weeks ago the service manager told me he was mailing it if you have any sense at all you will not utilize this dealership it was a one-time service I was not able to drive to Long Beach when I purchased my car to get serviced where I've had zero issues also they did not reprogram the tire sensors so now on my guide my front tires are my rear tires and my rear tires are my front tires Run Drive just do not utilize this dealership More

Lo peor en dealers Te estafan con lo de lojack lo instalan en todos los vehiculos y luego si no lo quieres te forsan adquirirlo con la escusa que es ya esta instalafo OJ Te estafan con lo de lojack lo instalan en todos los vehiculos y luego si no lo quieres te forsan adquirirlo con la escusa que es ya esta instalafo OJO es una opcion no obligatoria adquirirlo ;yo fui tratada con tan poca etica profesional por el manager al punto que somato los papeles en el escritorio cuando le dije que no queria ese producto y que no era bajo LEY obligatorio tenerla y su respuesta fue pues tan poco el carro tecnicamente sino compraba lojack tanpoco el carro( eso es obligar a un cliente a adquirir algo que no quiere )horrible y humillante experiencia no le recomendaria a nadie ese dealer sin tomar en cuenta que ni siquiera le bajaron NADA del precio y ni un llavero de agradecimiento horrible horrible experiencia ; desonestos ; no etica profesional ; el manager Mike Rocha una persona super arrogante More

Dishonest shady and unprofessional Glendora Cheverolet is the worst chevy dealer on the planet. On march 9 I inquired about a specific vehicle online. I was looking at a 2018 chevy cruz Glendora Cheverolet is the worst chevy dealer on the planet. On march 9 I inquired about a specific vehicle online. I was looking at a 2018 chevy cruze hatchback LT stock number 180811L with 3,418 miles for $13,750 on multiple sites including their own site at Glendora. I thought that was a great deal but there must be a catch. I spoke to internet sales manager James Gideon. He told me it was still available and I should come down and test drive. I told him it was for my son since he is going to college. I went down to Glendora Cheverolet even though it was a 45 to 60 min drive. When I got their James told me to speak to Maribel then Maribel told me to speak to Jorge Toscano. I told Jorge I wanted to talk numbers on stock number 180811L. Jorge brought his manager Abe Khalaf over and we spoke about the final numbers. We filled out all the paperwork, they ran my credit, everything you do when your buying a car. I just wasnt convinced because they explained I could not get they car for $13,750 because I didnt qualify for one of their $1000 rebates so the price would be $14,750. I told Abe I would think about it and talk to my wife. For 2 days I was getting texts from James asking me if we had a deal at $14,750 and that it was a great deal. I asked if they would split the $1000 and they said no. On March 15 I decided to accept the offer and take my wife and my son with me to complete the deal. When I get their I ask for James Jorge and Abe but I was told they were all busy, so they had me talk to a different saleman and manager. It was really wierd because they started asking me questions as if I was their for the first time and didnt have a deal structured on paper. I told them this should be extremly simple. Just get all my paperwork I filled out when we started to structure the deal 2 days ago so that I can sign it and take the car. I was told they couldn't find any of my paperwork so we had to fill them out again. I didnt think that was a problem at first until they showed me the paper with the price. The price was $16900. I asked them if this was the total price with tax and license and they said no. I immidiatley got up and told them that wasnt the price we made the deal on the told me with tax and license it would be about 19k. They told me it was because the car had lojack and that all the cars on their lot have lojack installed. I told them I dont want that and that it was never discussed as part of the deal. I told them to take lojack off the car and they told they cant. They kept telling me its still a great deal. I told them I dont care if they think its a great deal, the deal I made was for $14750 plus tax and license. They had completely bate and switched me. I found Abe and asked him what was going on and all he could say is that once another manager gets involved he stays out. That was a sorry xxx way of not owning up to the deal Abe and I made. Oh and i forgot to mention that they misrepresented their online advertisement. The advertisement said the car had 3418 miles but it actually had 4800 miles and there was no air in the tire when I test drove it the first time and I told them about it. It doesnt seem like they care about their products because when I went back 2 days later and my wife test drove it the tires had even less air and this time it made a loud noise. I should went home the minute I saw the false advertisement on the mileage. Glendora Cheverolet has alot of shady and dishonest people working their. I do not recommend it, save yourself the trouble and go to Rotolo Cheverolet. I went their the very next day and had a deal done in about 20 minutes. Rotolo is honest and safe and has very professional people working their unlike Glendora which is very dishonest unprofessional and dont care about the people that walk through their doors. 0 out of 10 on everything for Glendora Chevorolet. More

Worst dealership around They never return our calls once they processed the loan a complete 360 in their attitude towards us Very Poor customer service I recommend rotolo in They never return our calls once they processed the loan a complete 360 in their attitude towards us Very Poor customer service I recommend rotolo in Fontana, keep far away from glendora Chevrolet 💩 you've been warned. More

Bait and Switch Told me one thing on the phone and changed it when I was there. I can’t explain how much of an inconvenience it was. Told me one thing on the phone and changed it when I was there. I can’t explain how much of an inconvenience it was. More

Dishonest and Deceitful! Buyers Beware! BUYERS BEWARE! I hope my experience with this horrible dealership will prevent you from time and headaches as they do not care about serving the needs BUYERS BEWARE! I hope my experience with this horrible dealership will prevent you from time and headaches as they do not care about serving the needs of the customers rather than their own pockets. I drove an hour to see a used Honda Accord Sport on Saturday (10/13) and was greeted by a friendly team member David. Took for a test drive and I loved the car. Sat down with Eddie who tried to give me his best pricing and while he gave me a lot of pressure, I informed him that I would like to take a day to think about his offer as there were two other dealerships I was in talks with. Then comes Roger (assistant sales manager) and he actually gave me a very good offer, but because it was a big purchase for me I thanked him for the offer and gave him my word that I will be back next day with my final decision and I did. I drove yet another hour and they gave me the VIP appointment. You know what this VIP appointment looked like? They were short-staffed and made me wait 45 minutes in the lobby until Roger came out to finally discuss my decision. Keep in mind, I was ready to buy this car and brought my down payment as well. Then everything went south. Roger decided to change his mind on the offer he gave me less than 24 hrs ago. And it turns out, they lied about the mileage. They advertised as 6,400 miles, but it turns out it was 11,200 miles! Then they changed the offer and increased $2000! I was so disgusted by their bait and switch and no apologies were given. Their website still says 6400 miles. Deceitful, dishonest, and shady! I also spoke to Edward who is the sales manager and explained all this to him. No apologies about my experience or the very fact they lied about the mileage. I hope no customer would go through what I went through with Glendora Chevrolet. Please, if you're reading this go to another Chevrolet dealership and save yourself the headaches. More