Gilroy Cadillac

Had a good experience for 1st maintenance and oil change. They finished sooner than expected. Staff were courteous and efficient. They finished sooner than expected. Staff were courteous and efficient. More

service request understood and resolution to fix problems worked through as quickly as possible and I am awaiting their call back that fixit parts are available worked through as quickly as possible and I am awaiting their call back that fixit parts are available More

Great service, with experienced and knowledgeable staff. Thank you for the easy and reliable service you provide. Thank you for the easy and reliable service you provide. More

Rick was easy to deal with and the entire process was quick and streamlined. Only qualm I have was the vehicle we purchased was turned over with an empty tank - only 14 miles left. Had to stop and fill i quick and streamlined. Only qualm I have was the vehicle we purchased was turned over with an empty tank - only 14 miles left. Had to stop and fill it up on the way home. More

Thank you Rick for helping me to purchase my 2025 Cadillac CT5 BlackWing. Thank you for assisting in shipping the vehicle over to Chicago. Process was easy and smooth. Cadillac CT5 BlackWing. Thank you for assisting in shipping the vehicle over to Chicago. Process was easy and smooth. More

Great customer service and great communication. Kind professional employees with great attitudes. I would recommend Chevrolet dealership. Kind professional employees with great attitudes. I would recommend Chevrolet dealership. More

Great dealership experience. Service completed in a timely matter and communication was good as well. Service completed in a timely matter and communication was good as well. More

Don’t go here unless you want to get harassed by nonstop emails, texts, and phone calls for weeks, begging for a review. I’ve unsubscribed in every way possible! Leave me alone! Here’s my review: I took emails, texts, and phone calls for weeks, begging for a review. I’ve unsubscribed in every way possible! Leave me alone! Here’s my review: I took the day off for an appointment I made to replace my key fob. They didn’t confirm the part before scheduling me. I waited 2 hours for them to even start working on my vehicle. Then they tell me they tried to program an already opened key and it didn’t work. I tried to leave and they hadn’t reconnected my old key. The mechanic condescendingly tried to imply I didn’t know how to start my car, before realizing his mistake. I waited another hour to be able to leave. I had to wait another two weeks to be able to take a day off to come in after they ordered the part. I was only there for 2 hours the second time. I won’t be back. More

I recently visited Gilroy Cadillac to check out a CT5 model that I was very interested in. It was the only CT5 model that had black wheels along with many other features that I wanted. The bonus was that model that I was very interested in. It was the only CT5 model that had black wheels along with many other features that I wanted. The bonus was that it was the only 2026 in the area with the wheels I wanted. As soon as I arrived, I was greeted by Rick Encarnacao, who was incredibly friendly and helpful. Within 15 minutes the finance manager had valued my trade-in and written up a proposal that was more than fair. I was very impressed with the efficiency of this dealership. What was even more impressive was that they offered me $5,000 more for my trade-in than the dealership that I originally purchased my current car from. Rick was very good about following up with emails and texts without any pressure-just friendly reminders that the vehicle was still available and asking if there was anything else he could help me with. The only reason I did not purchase this striking car was because my husband thought it was too similar to our current car. My experience at this dealership was incredibly eye-opening and even though I did not purchase the vehicle there, I would, without a doubt, recommend Rick at Gilroy Chevrolet Cadillac for any future vehicle purchases. More

I purchased 2025 Cadillac lyric I'm very happy with the vehicle. The staff was very professional. They answered all my questions they even make sure that I understood everything they went above and beyond vehicle. The staff was very professional. They answered all my questions they even make sure that I understood everything they went above and beyond to help me I am very very satisfied with their service. I recommend everyone to go and purchase their next vehicle there at Gilroy Cadillac More