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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
Tacoma, WA
1,752 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,752 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
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November 21, 2024
Slow service. I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disc I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disconnected 3x before I decided to just show up. Setting expectations ahead of time is immensely important. If I would have been told a 20 minute oil change would take 3 hours i could have planned for that. Realistic expectations were not offered as I was told 1 hour. This is now the 3rd time for my maintenance oil change on my new car purchased there. If this continues I will buy next car elsewhere More
by j_bell43
Verified CustomerEmployees Worked With
Other Employees :
Do not know names
November 20, 2024
Very professional business. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. More
by jandcbraden
November 20, 2024
Very pleasant to deal with Susie is amazing also Robin and Brenda in the parts department know there stuff. and Brenda in the parts department know there stuff. More
by Chucksters73
November 19, 2024
Very grateful for the wonderful experience in having my dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. More
by leonibelle501
Employees Worked With
November 17, 2024
My service advisor for my last couple of visits was very pleasant to deal with. In don’t remember her name . pleasant to deal with. In don’t remember her name . More
by crash0811
November 16, 2024
Dealer helped to ensure I had a rental by diagnosing a day early after my transmission failed 2 months after purchasing a new vehicle. Advisor Christi kept in touch and answered all questions. day early after my transmission failed 2 months after purchasing a new vehicle. Advisor Christi kept in touch and answered all questions. More
by BABYGIRL532
Employees Worked With
Christi in service
November 15, 2024
Great customer service. Thanks for keeping me updated and knowing what to expect. Will be coming back Thanks for keeping me updated and knowing what to expect. Will be coming back More
by Cbooney2003
Employees Worked With
November 14, 2024
I just bought a 2019 GMC Sierra and wanted to have it serviced and inspected for a couple issues. I chose to go to Gilchrest because that's where the original owner bought the truck. When I got there I serviced and inspected for a couple issues. I chose to go to Gilchrest because that's where the original owner bought the truck. When I got there I was ignored for about 5 minutes when finally called over to a service advisor. Once in front of him, I wasn't welcomed or even said hello to. We went over what I wanted completed and I left. Later that afternoon they let me know it was ready and when I got there, once again ignored. I went up to the service area to ask about my truck and she told me to go to the cashier. They didn't review the service or discuss the issues I wanted looked at until I asked them. I expect more from a service department especially in the communication department. This was not a good experience and most likely will find a new place to take my truck to next time. More
by cscottwagar
Employees Worked With
November 13, 2024
The service center did a good job and got the work done on my car in a timely manner. on my car in a timely manner. More
by Roberto D. Cambia
November 08, 2024
Very easy and fast way to setup an appointment online and get a confirmation via email get a confirmation via email More
by aries46400
Employees Worked With
