Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,475 Reviews
Call Dealership (253) 620-1900
View Awards

6014 S Tacoma Way

Tacoma, WA

98409

Directions

By Type

2,475 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

October 25, 2024

Tried to make me pay for my window when it was vandalized on their property, and messed up my seatbelt lock on the driver side More

by Tay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Tramm, Dave Christensen, Chuck White, Michael Smith, Debbie Cudini, Suzi Cronin, Mason Quinn, Jennifer Oliver
Report | Print
Oct 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Tay, for sharing your experience with us. We sincerely apologize for the issues you faced regarding the vandalism of your vehicle and the seatbelt lock. We understand how upsetting this situation must have been, and we truly value your feedback. At our dealership, we are committed to taking every precaution to ensure the safety and security of our customers’ vehicles while they are in our care. Our trained staff conducts routine checks to maintain a secure environment, but we acknowledge that some incidents, like vandalism, are beyond our control. To ensure clarity, we have all customers sign an authorization form when leaving their vehicles with us. This form outlines our policy regarding potential loss or damage that may occur while the vehicle is on our property. We want to assure you that we take your concerns seriously and are always here to support you. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Please feel free to reach us directly at 253.284.4471. Your satisfaction is important to us, and we want to ensure your experience improves moving forward. Thank you once again for bringing this to our attention, Tay. We appreciate your understanding and look forward to the chance to assist you.

October 25, 2024

Customer Service person went out of his way to let me know about the service and located a private place for me to work. More

by tyrholm-Watson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Report | Print
October 25, 2024

Kristi was excellent! Very efficient service center, keep up the good work. We will definitely be back. More

by dawn.schurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi
Report | Print
Oct 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Dawn! We're thrilled to hear that Kristi provided you with excellent service, and we appreciate your kind words about our service center. Efficiency is a top priority for us, and we're glad it showed during your visit. We look forward to welcoming you back to Gilchrist Auto Center!

October 24, 2024

Tim was a pleasure to work with. He put me in a car I feel confident in and made the process smooth and easy. More

by NICHALUSBL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody, Tim Wells
Report | Print
October 23, 2024

Very nice and knowledgeable. The dealership was closer to me than Parkland. The scheduling was faster. More

by hackworthtinamae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
Report | Print
October 23, 2024

Gilchrist Chevrolet Buick GMC Dealership Tacoma has excellent customer service and their sales department personnel are very friendly and professional. My car is always serviced punctually when I sched More

by NOWTALKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
Report | Print
October 23, 2024

I had a very good experience with this dealership. I purchased a 2024 Chevy ZR2 2500. I live in Portland and negotiated the deal remotely. The sales person was very helpful and easy to work with. More

by trfettke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody, Dominick Martinez
Report | Print
October 23, 2024

I’ve used a lot of different dealerships for service but Gilchrist is hands down the best. I feel they do very honest work not looking to scrap every penny from your pocket. More

by bebeqt21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
Report | Print
October 23, 2024

The service was complete without any issues. Good communication from service rep to customer. Thank you for taking care of my needs More

by Bigyanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Christensen
Report | Print
October 23, 2024

Chuck in the service department was very friendly and a very personable and likable person. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
Report | Print
1
...
28
29
30
...
248