Gilchrist Chevrolet Buick GMC Dealership Tacoma

Great Customer Service My truck was in for an oil change but ended up needing a brand new engine, which was under warranty. The day I was told my truck was ready, my servic My truck was in for an oil change but ended up needing a brand new engine, which was under warranty. The day I was told my truck was ready, my service representative, Devon, informed me that my AC condenser had malfunctioned and would be $1400 to replace it. My bumper to bumper warranty had just expired, but the service manager, Ryan, called GM and convinced them to honor the part and repair. I can't thank Gilchrist enough and feel extremely thankful for such an awesome service department, especially Ryan. Kind Regards, Jason Adame More

Poor communicating and a total lack of follow through A bunch of calls to be returned in 20 minutes or very shortly turned into hours or not at all. Repair had to be taken back for do over. Several days t A bunch of calls to be returned in 20 minutes or very shortly turned into hours or not at all. Repair had to be taken back for do over. Several days turned into a week. I quit calling due to the lack of response after a loaner was assigned. Tech left trim work out of place, hanging and incomplete. Plastic undercarriage/splash guard not replaced securely and dropped from car at 70 mph leaving me stranded on I-5. A seat cushion with athletic logo was stolen from trunk while at the dealership. I was an out of state customer which made the ordeal worse since I had to drive the loaner home and then back again to pick up my auto that I was assured was fixed and ready to go. This show of indifference was blatant. Dealer (Ryan Tramm) did express regret and offered to pay for what they missed. Will be going into a local dealer for the repair and have dealer here contact gilchrist about what they did to correct the problems that gilchrist left unattended. The theft added insult to injury. Loaner was retuywashed, wiped down inside, vacuumed and filled with gas. More

Helpful and respectful staff. Mike Cameron was our sales person. He was respectful and friendly. There was no pushy business. We were able to take our time with our decision to pur Mike Cameron was our sales person. He was respectful and friendly. There was no pushy business. We were able to take our time with our decision to purchase a vehicle. We bought a 2014 Buick LaCrosse. I’m very happy with our car. More

Great Folks to Work With Willing to negotiate. Made the whole buying process stress free. Good value for the deal I got. Big shout out to Kevin for all his help. Willing to negotiate. Made the whole buying process stress free. Good value for the deal I got. Big shout out to Kevin for all his help. More

great customer service I bought a used MB 2008 and my wife is very happy having it. The only minus is the car has missing rubber mats and ac vent cover. I bought a used MB 2008 and my wife is very happy having it. The only minus is the car has missing rubber mats and ac vent cover. More

Mike Smith Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handl Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handled the issue. Thank you to him. More

Z51 service 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we had done on the car since purchasing it. They did an outstanding job. More

Customers Come First! 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any mo 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any more. Yes, a shuttle was offered. Not happy and would not recommend Gilchrist. The gentleman that waited on me was very polite - not his fault. More

Purchase of new Cruise The entire process was smooth and the salesman was knowledgeable on the various aspects of the Cruise. I was able to select my color and options. I ha The entire process was smooth and the salesman was knowledgeable on the various aspects of the Cruise. I was able to select my color and options. I have recommended the dealership to other looking for a vehicle. More