Gettel Toyota of Bradenton

I really appreciated the professional manner that Johnny displayed. He was not pushy or in a hurry. He treated me like the most important person in the place. He took his time and explained things with clea displayed. He was not pushy or in a hurry. He treated me like the most important person in the place. He took his time and explained things with clear and concise statements. Was patient with all our questions and found the vehicle we wanted a 2008 toyota prius which I love... I strongly recommend this sales professional and dealership to anyone in the area... I I will be passing around his business cards to anyone looking for a car.. Thanks again More

I enjoyed my experience. Travis Simpson and Travis in finance were both very helpful. I plan to buy more here. I am just waiting on the mats for the certified used Highlander that I bought but I am sure finance were both very helpful. I plan to buy more here. I am just waiting on the mats for the certified used Highlander that I bought but I am sure they will be here soon. I have always enjoyed Toyotas and this one is no exception. Thanks! More

Starting with the showing of the vehicle,financing, truning in my lease vehicle. Jim taken photo's for my records back to Ally Finance. Jim taking the time to explain the new Camary in details, Sean wi truning in my lease vehicle. Jim taken photo's for my records back to Ally Finance. Jim taking the time to explain the new Camary in details, Sean with the financing details. Jim taking the time to showing me the dealership so I know where to go for all my auto service and collision needs. I already had to use the collision center, so far everyone has been very helpful. Danny Troutmant estimate and getting the appointment in place. Rental service at the dealership and I was on my way. More

I was going to buy a used car from a buy here pay here I was going to buy a used car from a buy here pay here because I dont have the most amazing credit, but Gettle was highly recommended to me by a co-w I was going to buy a used car from a buy here pay here because I dont have the most amazing credit, but Gettle was highly recommended to me by a co-worker who worked with Johnny Muir so I figured I would check them out! Johnny worked with me via email for a week before I could get in there because by work schedule is so crazy. He sent me numerous pictures of cars and didnt get frustrated with my inability to run down to the dealership and test drive every car. I finally found the perfect Certified car and had a day off work... but had no way to get to the dealership. Johnny ran my credit, got me approved for the car of my dreams and actually picked me up from my house and brought me back to the dealership (in my new car) to sign and finsih all the paperwork! Johnny introduced me to everyone who walked by in the dealership and made me really feel like I was family and could go to anyone for help if Johnny wasnt available!!! I couldnt believe it!!! I finally have the most amazing certified used car that will last me another 10 years because its a Toyota and I have a salesman I actually trust and is there for me when I call with any question! I would recommend Gettle Toyota in Bradenton and Johnny Muir to anyone who is looking for reliable transportation and amazing service! More

Chris Crews was excellent - friendly and worked very hard on getting me the exact car I wanted. His follow through was very good. We could not have been more pleased. Also, Avery Burke Jr, the man who d on getting me the exact car I wanted. His follow through was very good. We could not have been more pleased. Also, Avery Burke Jr, the man who did our paperwork- I forgot his name was friendly and knowledgeable which enhanced our experience. More

What an amazing experience with Gettel Toyota. Travis Simpson exceeded our expectations in customer service. Outstanding people skills, and respects what the customer wants. We never once felt pressured Simpson exceeded our expectations in customer service. Outstanding people skills, and respects what the customer wants. We never once felt pressured the whole time. When I read about Gettel Toyota's reputation, I thought it was a gimic like everyone else. I really didn't expect this from a big dealer. But what a great culture and a great experience altogether. I will spread the rumor to friends and relatives. Word of mouth goes a long way. Thank you Gettel for the experience. And thank you Travis for your professionalism. More

I had a wonderful experience buying my first car. My Salesman John Muir exceeded my expectations in customer service. He has great people skills and actually cares about the customer. I never felt press Salesman John Muir exceeded my expectations in customer service. He has great people skills and actually cares about the customer. I never felt pressured once throughout the whole deal. When you first walk in to a dealership you feel nervous, and even a little stressed out, but not at Gettel. Overall, John Muir did a fantastic job helping me find my first car, and i will spreaad his name to friends and relatives. Thank you Gettel toyota and Thank you John for your great business. What a wonderful experience!!!! :) More

my salesperson was excellent in finding the car I wanted with all the features I selected at the exact price I could afford. She was also great at dealing with my insurance company so I drove away with all with all the features I selected at the exact price I could afford. She was also great at dealing with my insurance company so I drove away with all of the paperwork I needed. the dealership facility was clean and comfortable for the purchasing session ,and the managers were a pleasure to deal with. The sales person was also very helpful in introducing me to the service staff. More

First let me note that due to the way the survey is questioned these scores are for the overall experience of the dealership. As far as Chris Crews did as the sales person he would receive all 5's from questioned these scores are for the overall experience of the dealership. As far as Chris Crews did as the sales person he would receive all 5's from me. He did a great job going over all my options and helping me get the best deal I believe I could get. Along with showing me all the trucks that were available to me in the price range I had. After I picked out the truck we were planning on going through an outside bank Grow Finc. After talking with Matt in financing he told us he could get us a better rate. So because of the cheaper monthly payment we went with Toyota instead. About a week or 2 later we got a call saying they were unable to get us the rate and had another rate and term. When we went back in to Gettel the rate was lower but was a shorter term and made a way higher monthly payment then what I told Matt we could afford when signing the first contract. Luckily personally knowing the manager at Grow Finc. I called her the next morning and she still had the original contact we first were going to use. She told me she needed the buyers contract faxed to her. I called Manuel that morning at 8:30am on 1/19/11 and spoke to him for about 5-10 mins explaining that we were going with Grow Finc. and I needed him to fax over to them the new buyers contract and take off the down payment and gap coverage but make sure the road hazard is kept on the contract. Also telling him this was my last day of vacation and wanted to wrapped this deal up today. At noon I called Grow Finc. and ask if they had received anything from Gettel Toyota. She informed me they have not and she wanted to contact them. I gave Grow the number to contact Manuel and they attempted a few times and left messages but no answer or call backs. I received a call from Dawn at grow at 4:35 saying still nothing from Gettel. At 4:40pm I called Manuel spoke with him about the time this is taking and I was told it was busy and he is working on it. At 4:50pm they recieved a buyers guide with the down payment and gap coverage still on it after telling Manuel I did not want it on there. The next day 1/20 I received a voice mail on my cell from Roy Smalls saying he hasn't heard anything from myself or the bank and to call him. I called him back at 12:15pm left a message to call me back. At 10:00 pm I decided to go to bed not receiving a call back from Roy. On 1/25 4 days later finally got a call from Gettel on my cell but was unable to answer due to being at work. But no message was left. I called back leaving another message for Roy on his voicemail assuming he was the one that called. After getting a call from my wife saying she was gettings calls and telling them to call me back not her. Still I never received a call back. Once getting home at 3pm. I tried one last time to call Roy. Finally getting to talk to him I told him we were meeting with Grow on 1/27 at noon and I needed the correct buyers guide to be faxed to them this time. On 1/26 Grow told me they finally received a buyers contract. On 1/27 we arrived at Grow and I pointed out that Gettel did not send the buyers contract correctly. The down payment and gap coverage was taken off. But they also took off the Road Hazard off which I specifically told Manuel not too. Without the correct one Grow was not able to finish. We called Gettel from the bank asking for a manager or anyone in financing but with no luck only getting voicemails. As we left the bank to head to Gettel Travis from financing called back and sent the correct contract within 2 mins of talking to him. Causing us to circle back around and go back to the bank. Also later that day Travis had the contract ready for us to sign once we showed up at Gettel later that afternoon and was out of there with in 10mins. Once again Chris and Travis did a great job with with us and all 5's. But the customer service and the length of time to get this wrapped up for the others involved was not acceptable to me and with this being our 3rd vehicle purchase from Gettel Toyota. I am strongly considering going somewhere else for my next vehicle due to this issue and hope you can find resolution to this before another customer is effected. More

We had decided to purchase a Crossover type vehicle and did not have much luck with the Ford Edge or the Cadillac SRX due to the height of the seats. My wife has a bad back and could not get into the cars did not have much luck with the Ford Edge or the Cadillac SRX due to the height of the seats. My wife has a bad back and could not get into the cars without a lot of difficulty. We stopped at Gettel Toyota to LOOK at the Venza to see if my wife found it any easier to get in and out of than the other cars. She loved the car and found that entry and exit was not a problem. All the time our sales person, Rob Williams, was patient,understanding and not at all "pushy". We then decided to see what kind of a deal we could make on our trade, a 2006 Cadillac DTS, and the "loaded" Venza that tricked out at 38.8k. It took a bit of negotiating with the Manager Sean McGuire and Rob but we came to a price that we considered very fair. The Finance guy, Matt Burriss(we did not finance)explained the benefits of the Toyota extended warranty, again without any pressure, which we decided to take since we generally hold our cars for more than 7 years. Overall, as far as buying a new car, this was a very good purchase experience. All three people that we dealt with acted in a professional but not overbearing manner, which unfortunately we have experienced at other Dealerships in the past. I can recommend Gettel Toyota without any reservations if you are considering the purchase of a Toyota vehicle. More