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Gervais Volkswagen - Service Center

Lowell , MA

4.6
218 Reviews

218 Reviews of Gervais Volkswagen - Service Center

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April 14, 2024

I needed some bumper repair work done as well as scheduled maintenance. The team was able to get me in right away and supply me with a loaner car on both of my visits. They really went above and bey More

by EVH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Colepaugh
March 25, 2024

Liliana was pleasure to deal with and set expectations on timing updates along the way. More

by cote
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
March 18, 2024

Very helpful - they fixed my Atlas in 3 hours, while I waited. Which helped as I was from out of country. More

by chris.wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

The staff was very welcoming and sales person savian rodriguez and manager tony was really helpful. More

by mishank788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Thomas
March 04, 2024

Long wait times every single time There is a prolonged wait at this dealership on every visit, even during weekdays. Service quality is good though, and they offer complimentary multi-point inspections as More

by shenoyvilas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

Great I needed quick help and Liliana was able to get me in for service the next morning More

by Cabbott
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
February 29, 2024

We had recall work completed in a timely and efficient manner. That is all it was. More

by Archimedes
Workmanship
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Respectful, friendly, efficient, accomodating Parts & Service staff are also very knowledgeable and helped me set up an aftermarket install More

by smanchvegas
Recommend Dealer
Yes
Employees Worked With
Savian
February 20, 2024

Kevin was very helpful and worked with me to get me into a vehicle at a price that was agreeable to me. He was very helpful with going through the features of the car. More

by kathy42
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

So far; so good. I'm three-and-a-half years into ownership of my Golf GTI and, thus far, I've found Liliana to be fantastic to deal with! More

by rjstrauss
Recommend Dealer
Yes
Employees Worked With
Service Advisors
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