Gervais Volkswagen - Service Center

Dropped car off for a recall item and they went through car writing up an overpriced list of items that need to be done tying the car up all day. car writing up an overpriced list of items that need to be done tying the car up all day. More

They completed one recall but didn't have the parts for the second although we had scheduled both for the same time. So, we must go back. the second although we had scheduled both for the same time. So, we must go back. More

Well done from a a communication standpoint as well as up front understanding of all costs front understanding of all costs More

We shopped for a replacement to a vehicle for a 16-year-old newly licensed driver who got in his first accident. We found one at your dealership even though your dealership is 2 hours away, 16-year-old newly licensed driver who got in his first accident. We found one at your dealership even though your dealership is 2 hours away, More

The service department was extremely hard to get in contact with to schedule an appointment. I was told my car would be ready on a certain day and time and it was not ready until the next day. The tech contact with to schedule an appointment. I was told my car would be ready on a certain day and time and it was not ready until the next day. The technician did not reset the recall for my oil change and my car still says service is needed More

Service center is very easy to deal with from start to finish. Good communication and polite and professional staff. finish. Good communication and polite and professional staff. More

The VW service department goes above and beyond to keep their customer base satisfied in every situation. I believe that is due to "Lilliana's" leadership and her commitment. She is both professional and r their customer base satisfied in every situation. I believe that is due to "Lilliana's" leadership and her commitment. She is both professional and respectful no matter the issue. Lilliana is truly an asset to your dealership. More

Thank you for everything. Another purchase with great people and great service. I will come back! Another purchase with great people and great service. I will come back! More

Gervais VW’s service department is always friendly, welcoming and helpful. They are efficient and reliable. My car is always ready when promised and they send frequent updates on their progress. Great welcoming and helpful. They are efficient and reliable. My car is always ready when promised and they send frequent updates on their progress. Great service for a fair price! More

Marko is outstanding. Top notch A++ Follows up and is very honest. This is how all dealerships should be. Top notch A++ Follows up and is very honest. This is how all dealerships should be. More