Gervais Volkswagen - Service Center

My service rep was amazing. He kept me informed throughout the process and when they were running behind, he took some money off my total bill. He even remembered me when I ca He kept me informed throughout the process and when they were running behind, he took some money off my total bill. He even remembered me when I came back for my inspection sticker and got me right in. Their waiting room was small and nothing special but it is what it is. More

Very professional and quick action was taken, friendly and well responsive for urgent actions as needed to be. and well responsive for urgent actions as needed to be. More

I am very disappointed with this dealer. I signed a contract to lease a car and paid the monthly deposit by check. However, when I went to pick up the car, he raised the price. He does not h I signed a contract to lease a car and paid the monthly deposit by check. However, when I went to pick up the car, he raised the price. He does not honor agreements, and I do not recommend this dealer. More

Gervais Volkswagen of Lowell provides amazing service and get your service done in a timely manner. I love a staff that can appreciate my time. The employees at the service department go above and beyond! get your service done in a timely manner. I love a staff that can appreciate my time. The employees at the service department go above and beyond! More

They worked hard with the Vehicle Maintenance company to return my car as quickly as possible. return my car as quickly as possible. More

Amazing customer service and attention to detail. Employees were respectful and helpful. Will recommend to friends and family. Employees were respectful and helpful. Will recommend to friends and family. More

The service was wonderful in every way. All work was completed in a short amount of time and I was kept in informed about the progress of the work being done throughout the process. All work was completed in a short amount of time and I was kept in informed about the progress of the work being done throughout the process. More

Danny met me at the door with a smile. ..he helped me with the lease...good to see him. congrats on his promotion. Liliana also met me with a smile and answered all my questons. ..he helped me with the lease...good to see him. congrats on his promotion. Liliana also met me with a smile and answered all my questons. More

they were fixing a recall, they drained oil and did not refill, did not say anything, my kids were driving to college (7 hr drive) when low oil alert came up. Everyone was freaking out, snow storm was comi refill, did not say anything, my kids were driving to college (7 hr drive) when low oil alert came up. Everyone was freaking out, snow storm was coming, not reliable!!!!! I always take care of their car. I never in my life had a low oil alert come up. More

They were on time and did what they said they were gonna do. It all worked out well do. It all worked out well More