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Gervais Volkswagen - Service Center

Lowell , MA

4.5
219 Reviews

219 Reviews of Gervais Volkswagen - Service Center

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September 05, 2022

I contacted them for a battery. My car had been jump started and I needed a new battery the same morning. They were able to work on my car 30 minutes after I called and reprogrammed More

by GGILBRIDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Great small store with very friendly staff and efficient service. Definitely my new go to shop. More

by derekliberty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith James
August 12, 2022

Outstanding service all around. Very happy with all departments . I would recommend dealership to friends and family for service. More

by rockysasha8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2022

The service advisor was profession and courteous as well as knowledgeable. She advised me of what needed to be done for my milage check up. More

by afitz474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2022

Outstanding Service- They are the best! I purchased my cat there and again they are great!! More

by mckelley1226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2022

Took my car in without an appointment. Kept me updated on repair status and cost estimate. Great service! More

by meepmeep7777
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2022

Friendly, efficient service. Job done in less time than told!! First time customer, will definitely return. More

by cindym2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2022

service is very good. Liliana competent and friendly. waiting time acceptable. Cost high, but not surprising. More

by jmcbride1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2022

I won’t take my Tiguan to any other VW dealership. The service staff is kind and knowledgeable. The dealership itself is nice and clean with refreshments for customers. Highly recommended More

by jam16mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2022

It’s near my work and staff is great they always accommodate me and fixed one part that was covered under warranty without charging me for labor. I am a very happy customer More

by shahm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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