Gervais Volkswagen - Service Center

The staff is always courteous and professional. I was treated with respect. I was kept in the loop of what was happening with my vehicle. My vehicle was completed on time. I was treated with respect. I was kept in the loop of what was happening with my vehicle. My vehicle was completed on time. More

Making a appointment was easy and quick over the phone someone pick up right away. Customer service is very nice and check out was quick in and out. someone pick up right away. Customer service is very nice and check out was quick in and out. More

I had a very good experience at the dealership. Kevin and Ian helped me out with the purchase. It was a very easy process. Kevin and Ian helped me out with the purchase. It was a very easy process. More

Annual inspection. Went well. In and out reasonably quickly. Good for walk in service. Well done Went well. In and out reasonably quickly. Good for walk in service. Well done More

Very good service experience, which keeps me coming back for all my service needs. Highly recommended. for all my service needs. Highly recommended. More

Liliana was incredibly knowledgeable and helpful. I wish I could steal her to run my company's office. I would recommend everyone to work Gervais Volkswagen based on my experience. I wish I could steal her to run my company's office. I would recommend everyone to work Gervais Volkswagen based on my experience. More

Was scheduled for new tires and alignment-was notified literally ten minutes before the actual appt time tires would not be delivered there at scheduled time. Spouse had taken the car in and i received t literally ten minutes before the actual appt time tires would not be delivered there at scheduled time. Spouse had taken the car in and i received the call as he was pulling onto the site. Appt was scheduled for 1pm, he did not leave until after 5pm. Specifically informed service center he would be waiting for my vehicle More

The service didn’t go perfect but when I came back they were sure to make it right. were sure to make it right. More

The service manager was very knowledgeable about the noise problem I was having with my car, she explained to me it was the wheel bearing making the noise. Upon further inspection it was noted that my noise problem I was having with my car, she explained to me it was the wheel bearing making the noise. Upon further inspection it was noted that my control arm needed to be replaced also. The parts were replaced and the car was road tested, washed and vacuumed before I picked it up. More

Jason was a pleasure to work with. Would recommend to friends and family. Highly recommend! Would recommend to friends and family. Highly recommend! More