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Gervais Volkswagen - Service Center

Lowell , MA

4.5
218 Reviews

218 Reviews of Gervais Volkswagen - Service Center

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February 21, 2023

Gervais is a solutions oriented dealership/service center. They give good recommendations and schedule service appointments in timely fashion More

by EJUA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech Keith
February 15, 2023

Liliana rolled out the red carpet for my family and I. One of the best experiences I've ever had at a new car service department. Thanks again for all your help. More

by chris@highlinemotorgroup.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2023

Great service! The work is reliable and quick, with great communication from staff. Definitely recommend! More

by VW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2023

Rep was fantastic , communicated well , had a great experience would recommend , like my car . Thank you More

by ERICBEVILACQUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Asaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Thomas
January 18, 2023

Lilianna was great to work with. Nice folks, informative and helpful. I Would recommend Gervais VW. AutoFair VW in Nashua ( Merrimack NH) had fleeced me and conned me out of lots o More

by samkatz1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2023

The service is always great at Gervais VW the service manager Liliana always takes great care of our vehicles. I highly recommend this dealer for your VW repairs and maintenance. More

by 2018 corolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2022

The service was delivered as promised and expected. Service manager listened well and communicated well. THIS SURVEY IS THE WORST PART. 15 WORD MINIMUM. YOU WON'T GET ANOTHER RESPNSE FROM ME. More

by brucepapazian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

Experience was great. Easy drop off and pickup, staff was courteous and helpful with any questions i had. More

by mcdermittmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2022

My experience was great! Everyone was friendly and helpful. I appreciated their kindness and help More

by leahbonbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2022

The staff is always courteous and professional. I was treated with respect. I was kept in the loop of what was happening with my vehicle. My vehicle was completed on time. More

by rockysasha8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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