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Gervais Volkswagen - Service Center

Lowell , MA

4.5
218 Reviews

218 Reviews of Gervais Volkswagen - Service Center

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June 22, 2023

Very nice person and helpful. I had my first oil change and every thing was free. Everyone was helpful. More

by adm4478
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

They are a responsive team and gave clear details Re guarding repairs and options. Hi More

by jay21river
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
June 14, 2023

Everyone was extremely helpful and explained all my options. My car was fixed in one day and is running smoothly again. More

by Khoey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Centrally located, easily accessible, modern building, clean waiting room, convenient hours of operation, plenty of parking. More

by pjlau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023

My battery died and I was able to get a same-day appointment to have a new one installed. The work took about an hour--I was in and out in no time. More

by sulohrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Your maintenance operation hours really need to change. It is a huge inconvenience to take Time out of work to make it for routine service. Being that you are the only Volkswagen dealership around outside More

by bradbutella@gmail.com
Recommend Dealer
No
Employees Worked With
Liliana Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
May 15, 2023

Best customer service experience ! It’s hard to feel comfortable in a dealership but Liliana makes sure to provide a comfortable and excellent environment More

by mercedescrystal28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023

Always pleased with the work done by Gervais VW and the speed at which it is completed. More

by david.green0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trainee Service
April 17, 2023

Easy to work with, knowledgeable, and fast. Cookouts on Fridays. Guaranteed to get you more customers. More

by luis.r.filpo@gmail.com
Recommend Dealer
Yes
Employees Worked With
Leilani
April 11, 2023

They were helpful with diagnostic and some sales for a new car They all were very honest and answered all questions More

by jgreen588@gmail.com
Recommend Dealer
Yes
Employees Worked With
NA
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