Gervais Volkswagen - Service Center

Liliana is fantastic ! !! We bought our used Jetta with you and she has always been great !! We bought our used Jetta with you and she has always been great More

Excellent dealership. Lucas and Ian made the whole process pleasant. They answered all my questions patiently. They helped me each step of the way in getting my VW Passat Lucas and Ian made the whole process pleasant. They answered all my questions patiently. They helped me each step of the way in getting my VW Passat home. More

I give a big shout out to the Service manager and her team for their proficiency in regards to fixing my Tiguan 2021, which was giving me hard time. Thanks so very much for your patience and help rendere team for their proficiency in regards to fixing my Tiguan 2021, which was giving me hard time. Thanks so very much for your patience and help rendered to me during my frustrating moments with that car. I confirm, the problem was solved. More

Always a great experience quick service. I wouldnt bring my car anywhere else! Thank you! I wouldnt bring my car anywhere else! Thank you! More

Everything was great including my intake time upon arrival, additional work at last minute, and overall wait time was just ok. Only problem was the technician that worked on my car changed so many set arrival, additional work at last minute, and overall wait time was just ok. Only problem was the technician that worked on my car changed so many settings on my car that it took me a long time to change them back: the height and distance of my steering wheel column, my driver's seat, and a lot of my display settings!!! I didn't appreciate that part at all. But rest of service was fine More

They never communicated with me via text or phone regarding the status of my repairs. My car ended up needing a replacement part, which I was never told about and would have had to make a return visi regarding the status of my repairs. My car ended up needing a replacement part, which I was never told about and would have had to make a return visit to install had my car not been kept overnight because I did not know it was ready to be picked up. Communication needs to improve. More

The dealership is small. The waiting room is comfortable. When they couldn't complete the repair they provided a loaner car until they were able to complete the repair The waiting room is comfortable. When they couldn't complete the repair they provided a loaner car until they were able to complete the repair More

Lilianna is knowledgeable, professional, and thorough. It is always a pleasure to work with her when I bring my car in! It is always a pleasure to work with her when I bring my car in! More

It took more than a month to deliver a used car. I was ask to come to showroom multiple time. It doesnot have a spare wheel and tool kit which was missed by me. But I think by default it should have I was ask to come to showroom multiple time. It doesnot have a spare wheel and tool kit which was missed by me. But I think by default it should have a spare wheel. Overall not a good experience. More

The team I worked with for purchasing my Atlas were professional, thorough, and helpful. Will highly recommend Gervais Volkswagen to family and friends for the purchase of their new vehicles. professional, thorough, and helpful. Will highly recommend Gervais Volkswagen to family and friends for the purchase of their new vehicles. More