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Gervais Volkswagen - Service Center

Lowell , MA

4.5
260 Reviews
Call Service Center (978) 454-1202

260 Reviews of Gervais Volkswagen - Service Center

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July 27, 2025

I initially arrived for my appointment for service to be notified I was not on the schedule. I explained my situation that I was traveling and way overdue for an oil change. Nicolas spoke with his colleagu More

by creddy07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Sirous
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Jul 27, 2025 -

Gervais Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Liliana Arboleda liliana@drivegervais.com

July 17, 2025

Great service! Nick and Markus are super professional. They have addressed my issues with my 2012 Jetta. More

by khondkar_karim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Gervais Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Liliana Arboleda liliana@drivegervais.com

July 04, 2025

Service department is excellent they always good above and beyond! Have never had an issue they couldn’t fix! More

by izzyt292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 03, 2025

I have always had a very good experience when dealing with the Gervais service department More

by Keithjames83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2025

Great, friendly service! Nick, the Service Advisor provided great service! Repairs were performed accurately and timely, More

by Kevn S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sirois
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June 28, 2025

The team at Gervais VW are Always accommodating nice and efficient. Price is good Thanks More

by daniel.sw15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 27, 2025

DO NOT BRING YOUR CAR HERE FOR SERVICE! ! They do not call you back when they were the ones that caused the problem with my car!! More

by seharding830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liliana Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 27, 2025

Marcus was very professional and my vehicle was taken care of n a timely manner. I would definitely go back there for service. More

by esc182@yahoo. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus 5 Stars
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June 18, 2025

John Silva was great to work with my wife has a brain tumor he came to the house for us to do all of the paper work More

by putta13
Recommend Dealer
Yes
Employees Worked With
John Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 18, 2025

Very friendly, knowledgeable and pleasant to work with I would definitely reference this sales person any of my fy More

by wegman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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