Gervais Kia

Not a very good experience with this dealership. To start with, the car we had "Scheduled" to see (2021 Sportage EX) with "Nicco" (?) the online sales rep, wasn't available for sale due to it being To start with, the car we had "Scheduled" to see (2021 Sportage EX) with "Nicco" (?) the online sales rep, wasn't available for sale due to it being a Lie as it had mechanical issues. The car they did have ready to show us was covered with pollen and not fully cleaned inside. It also appears that our CPO 2020 Kia Sportage wasn't given the stated 165 point Inspection (or any inspection at all) by Gervais Kia as one might expect before taking delivery.. During the test drive I found that the car needed the alignment checked as it was pulling to the side. I reminded the sales rep before we left the dealership about it and he said it would be checked along with the CPO inspection. I took the car for it's inspection sticker the next day and the shop showed me the alignment was pretty well out and was starting to cause the left side tires to "Feather". I called the dealership and was told by the sales manager to "Bring it back and we'll take care of that". I explained that this was supposedly done and it's not right that I have to waste a half day because Gervais Kia Failed to do what they promised. He agreed to having me get the alignment done locally and he would reimburse me for the cost. I emailed the bill that afternoon and have yet to be paid back by Gervais Kia. Two days later I was checking the washer fluid due to very little coming out while trying to wash the windshield and found that the wiper fluid tank was near empty. This caused me to check other fluids and saw the Coolant tank was Below the lowest warning mark. (I took pictures of this to show the dealership and have on record) To add to the list of Missed items, the drivers side handle/panel section is loose as if someone had removed it at some time. I would Never recommend Gervais Kia to anyone and I'm disappointed that Navy Federal would recommend Gervais to our members. More

Plenty of other places. Typical car dealer. No ethics. Horrible management. The worse service department. GO ELSEWHERE Typical car dealer. No ethics. Horrible management. The worse service department. GO ELSEWHERE More

Excellent experience! My salesman was wonderful through every point of the sales process! The staff there was very helpful! My salesman was wonderful through every point of the sales process! The staff there was very helpful! More

The sales process at Gervais Kia was okay, but honestly thats what you expect at any car dealership. Everything from then on has been a nightmare. We had a service appointment to fix a remote starter in thats what you expect at any car dealership. Everything from then on has been a nightmare. We had a service appointment to fix a remote starter incorrectly installed, and received a loner car that was clearly heavily smoked in. When we asked the service advisor she said that there was no way, and she personally checked the car her self, and refused to offer us a different car. We have since sold that car and during the sales purchased the Cost Guard extended warranty for a used car. Which I advise no one to do! They will assure you it can be canceled at any time, we have been working with Jim Brophy for upwards of 5 months at this point to do so. Every time we call, he says he thought it was already handled and that he will call us back, we have yet to actually receive a call back and always end up having to follow up ourselves. More

They have the worst service department we have ever dealt with. I called over a week ago about my cars AC not working . Was told I would get a call back, never got a call back. Called today explaining th with. I called over a week ago about my cars AC not working . Was told I would get a call back, never got a call back. Called today explaining the issue again and they have no openings for weeks, no weekend hours or loaner cars for you. When I bought my car there I was told they had a wonderful service department with Saturday hours, etc. Bunch of lies. Would not recommend this Kia location to anyone. Stay far away from this dealership and service department all they car about is getting the cars sold and they hope you never come back with issues!! If I could have left fewer stars I would have. More

Worst repair shop in New England. Drove car in with a Worst repair shop in New England. Drove car in with a misfire. Car was there for 6 months. The work which they did to the motor made it inopera Worst repair shop in New England. Drove car in with a misfire. Car was there for 6 months. The work which they did to the motor made it inoperable. Got back a car which had to be towed and junked. Did nothing at all to help with a replacement vehicle. Would not recommend getting any service done here. More

Stay away from Gervais Kia like the plague! Returned a leased vehicle and leased a new vehicle in April. Everything was great until we looked at our credit rating in September and it went from 806 to 662 leased vehicle and leased a new vehicle in April. Everything was great until we looked at our credit rating in September and it went from 806 to 662 because Kia said we never returned our leased auto! Jim Brophy, the manager, didn't know the car was still at the dealership until we let him know. The owner, Rich Gervais, was oblivious to the fact that this might be a serious problem. His lack of concern was unbelievable. He was more concerned that we gave the dealership a bad review and screamed at me over the phone that it was not their fault! Can you imagine the owner actually hung up on me! He was right - it was our fault for dealing with this dealership in the first place. Six months later and we are still trying to have this taken off our credit report. Again, stay away from this dealership! More

My family has bought over 20 vehicles there. Very professionally run with great service.We have never had an issue with any of their 4 dealerships. They are family run and treat you like one of their professionally run with great service.We have never had an issue with any of their 4 dealerships. They are family run and treat you like one of their own. More

Everything was super easy which was a huge plus! They even drove the car to us during COVID! Highly recommend as this was the easiest car buying experience I've ever had. even drove the car to us during COVID! Highly recommend as this was the easiest car buying experience I've ever had. More