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Gervais Kia

Lowell, MA

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56 Reviews

6 Industrial Ave

Lowell, MA

01851

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56 Reviews of Gervais Kia

March 03, 2020

Not at all happy! My car required a lot of emissions work which was done by my dealer. One of the parts replaced was a senior that Kia required to have an update done. The job took very little time, and I wa More

by tamara_w3
Recommend Dealer
No
Employees Worked With
Lilianna
February 08, 2020

Very comfortable purchase experience on the right vehicle Our sales person, Jhoan was very personable and great to do business. He helped us find the right car for us and with Jim, the General Sales Manager, More

by MACISAAC
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhoan Pena, Jim Brophy
January 15, 2020

Had my heart set on a vehicle that I researched ahead of time. Easy sale BUT I was having an issue with my bank. After some back and forth negotiation, they worked with me to get my dream car and I could no More

by Stacymood
Recommend Dealer
Yes
Employees Worked With
Brian and Jack
December 26, 2019

“Accidentally” changed their price at signing that my husband caught. Tried to offer the amount in oil changes since they knew my husband had to travel. We did not wish to finance their oil changes. Afte More

by KellyH
Recommend Dealer
No
Employees Worked With
Jack, ignored by Jim
October 20, 2019

Great Sales and Service We had purchased a few Kia models for our family from Rich Gervais. Team Gervais has never disappointed. We have always been treated with fabulous cus More

by Mike and Colleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Gervais and Robert Fisher
September 08, 2019

Less than no help Got a salesman who knew nothing of the model I wanted, who completely wasted my time on a DMV goosechase, and messed up my paperwork. More

by JohnQCustomer
Recommend Dealer
No
Employees Worked With
He might have been great at his dealership next door. I don't completely blame him for what happened.
May 21, 2019

Top Notch Service & Sales This dealership has treated me amazing. When I needed a new car, they had just what I needed. Honest up front sales from Christian Fletcher and sale More

by Katescape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Fletcher, Jim Brophy
May 19, 2019

Great Deal! Returned to Gervais to trade in my beloved Suzuki SX4 crossover. Got a good trade in where other dealers of Honda, Nissan, Hyundai offered less than More

by Rocky 4755
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Trophy
April 22, 2019

Service department for KIA outstanding Thanks, Kristi for taking the time to outline and set up the required service on my 2018 KIA Sorrento. In at 8:45 AM and out by 10:00 AM is amazing; More

by Denpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristi, and in the past, the bestist guy of all- Ralph!
April 11, 2019

Service Department for Kia There are no words to thank the wonderful service I got on my 2013 Kia Soul. The staff has been more than helpful with all my problems. Excellent cust More

by ANNE and Jaber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Christa Lisa
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