Gervais Kia

Best car buying experience I have ever had I bought my new Kia Sportage—test drive, paperwork and all in about 3 hours. The sales manager was very knowledgeable and great to work with. I bought my new Kia Sportage—test drive, paperwork and all in about 3 hours. The sales manager was very knowledgeable and great to work with. More

Great People Sales and Service Great dealership people at Gervais are the best I go to 2 of their dealer ship. Fora in Ayer and Kia in Lowell. I recommend to any one looking for Great dealership people at Gervais are the best I go to 2 of their dealer ship. Fora in Ayer and Kia in Lowell. I recommend to any one looking for a Ford or Kia More

Management is a horror show just lies after lies They couldn't handle adding Freon to my A/C system told me it takes SPECIAL freon? what a bunch of clowns even the owner called and tried to lie for h They couldn't handle adding Freon to my A/C system told me it takes SPECIAL freon? what a bunch of clowns even the owner called and tried to lie for his failure of management must be family to put up with such a failure More

Return customer As a return new car purchaser within the past 18 months, the sales and delivery process was smooth. A car to my specifications was quickly located. A As a return new car purchaser within the past 18 months, the sales and delivery process was smooth. A car to my specifications was quickly located. All concerns and questions were professionally resolved. Thanks!!! More

Were not able to repair fault on vehicle Took the vehicle to the service department for repair, as the car would not start after filling with gas. They told me it was an EVAP error and replac Took the vehicle to the service department for repair, as the car would not start after filling with gas. They told me it was an EVAP error and replaced all the components in the EVAP system. $550 later and 3 miles after leaving the engine check light came on with an EVAP error. They obviously did not test it, and the parts they replaced and charged me for were not problem. If you want your car fixed take it to someone who can actually do the job and not guess! More

I would never do business with this dealership We leased a 2016 Sorento in July of 2015. That is when I should have known to walk away from this dealership. The sales person was absolutely useless. We leased a 2016 Sorento in July of 2015. That is when I should have known to walk away from this dealership. The sales person was absolutely useless. She didn't know anything about the vehicle, and couldn't answer any questions about it. Then, when we went in to pick up the vehicle at the delivery time that she scheduled, she wasn't there. It was her day off. And the vehicle wasn't ready, since it had only come in the night before. So we wasted time that morning, and still had to wait a few more days to get the truck. When we finally did take delivery, the sales person tried to charge us for a title search, even though both she and the finance manager had told us that we didn't need to bring the title for our trade in with us. I refused to pay it. Starting in January of 2016, less than six months in, the check engine light was on, and the vehicle began throwing a code of P0010 ("A" Camshaft Position Actuator Circuit (Bank 1) ). We brought it to the dealership, and they kept it for a few days to figure out the problem. They claimed to have fixed it, but a week later, we were back with the same issue. They kept it for another week, and again claimed to have fixed it. The code came back two more times within a month, and they cleared the code and said it was fine (despite severely degraded acceleration performance). The poor acceleration was dismissed as "it's just cold out". When it came back for the 5th time, they called in a "regional mechanic", who diagnosed the issue, and explained that it was a symptom of a different part needing to be replaced. We had to wait until both parts were available. At this point, the weather had warmed up, and the problem subsided. A year later, come January, the weather started to get cold, and once again, the check engine light is on, and P0010 code is being thrown again. When we brought it in, yet again, and told the service writer Ralph that it was the same problem as the last 4 times, his response was "You don't know what the problem is. We'll look at it and tell you what it is". I have an ODB-II reader, and I can clearly read "P0010". It doesn't take a rocket scientist to figure it out. After a few hours, they called to officially inform us that it was, indeed, the same problem as before. We were told that they would replace the two parts, yet again, and were assured that they were readily available. Ralph got very indignant when I questioned whether the parts would show up, since we had to wait for them over and over again the year before. Apparently, Ralph's indignation was a bit misplaced. We got a call the night before the scheduled repair (two days after being assured that the parts were on their way, an obvious lie) to tell us that the parts were on "National Back order" and it would take at least two weeks just to find out when the parts would be available. If the parts aren't available anywhere in the country, then obviously there is a much larger problem. The sales manager, Jim Brophy, has been completely useless as well. His assurances of "I'll look into this, and we'll make it right" have been empty promises in the hopes that we'll go away. He has done absolutely nothing, does not return calls, and is probably the most dishonest person I have met (and in the context of used car salesman, that is saying a lot). It doesn't bother him in the least that he is selling unsafe cars, and screwing every person that walks through the door. His only concern is that the customers keep paying, and they keep collecting the warranty money from Kia corporate. So far, every person in that dealership has either been completely incompetent, or just downright corrupt. So now, we are dealing directly with Kia corporate, and will most likely end up proceeding through the Lemon Law process. More

They denied service for a recall I brought my car in for service due to a recall on a 2013 KIA Sorento. The recall was related to a brake shift. I also told the guy that my car had st I brought my car in for service due to a recall on a 2013 KIA Sorento. The recall was related to a brake shift. I also told the guy that my car had stalled twice without warning and if he could look into that as well and mentioned there was a bulletin, SC106 problem with engine. He asked me if the engine came on and I said, "no". He then told me that if the engine lights doesn't come on then he can't fix it because he doesn't know what is causing it to stall. He insisted that he can't help unless the engine light comes on. So I asked him, "You are going to wait until my engine stalled again and next time I could get into a serious accident and that's when you'll agree to try and fix my car?" He was shocked and offended after hearing what I said. He then told me to get out! So I left and called Herb Chamber Kia in Burlington. They said to bring the car in and they will take a look at it. The technician said the recall on the brake shift are inter-related. Fixing the brake shift will stop the engine from stalling. I was shocked when I learned this because the Service manager who didn't want to look into fixing the problem did not know that the recall on the brake shift were related. Not only that, he denied that there was a bulletin and when I tried to it show him, he refuseed to look at it. I am disappointed that one, he out right denied providing me service on a recall and two, he was not aware of the bulletin and three, not knowdgeable about KIA's mechanical problem. More

Very good experience! Love my new Kia Sportage. Dealership was great to work with! Great experience! Would recommend!! Everyone was well versed in their products. Frie Love my new Kia Sportage. Dealership was great to work with! Great experience! Would recommend!! Everyone was well versed in their products. Friendly staff. Made my decision easy. More

Excellent Service. very friendly and patient from sales to finance personnel. Made the experience easy and was able to get into a new vehicle with a minimalmonthly paym very friendly and patient from sales to finance personnel. Made the experience easy and was able to get into a new vehicle with a minimalmonthly payment on my lease agreement. More

Great car buying experience Anthony Stamegna was very professional and courteous in ensuring that my family and I had a great car buying experience. He was very knowledgeable abo Anthony Stamegna was very professional and courteous in ensuring that my family and I had a great car buying experience. He was very knowledgeable about our needs and made sure that we bought a car that matched our needs. He didn't try to rush us into anything and was very patient, especially since i had my wife and two young daughters with me. I would highly recommend Anthony and the rest of the staff for a pleasurable and seamless car buying experience! More