Gervais Ford

Safety Recall Quick, outstanding service. Took my F150 in for a recall on the brake master cylinder. Truck was done by 9 AM and the work was performed professiona Quick, outstanding service. Took my F150 in for a recall on the brake master cylinder. Truck was done by 9 AM and the work was performed professionally. No mess, spilled fluids, etc. More

Professional The service was quick and the staff was professional. I had a warning light on and the service techs were able to quickly diagnose the issue and reso The service was quick and the staff was professional. I had a warning light on and the service techs were able to quickly diagnose the issue and resolve. More

Quick I came in for oil change at Quick Lane and was happy to see I was able to get my Large Transit van right in and I was on my way 15 minutes later. I came in for oil change at Quick Lane and was happy to see I was able to get my Large Transit van right in and I was on my way 15 minutes later. More

Professional John Gervais kept me informed every as to what was done and would be to make it complete! I am a returning customer and will continue to recommend oth John Gervais kept me informed every as to what was done and would be to make it complete! I am a returning customer and will continue to recommend others also! More

Courteous and friendly customer service. I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being per I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being performed on your vehicle. They only one issue I have is with Quick Lane. I realize it can be very busy at times, however it is frustrating when an oil change can take up to 2 hrs wait time. Not sure if this is an issue with the dealership itself, or the Ford Quick Lane program. I don t expect to be in and out in record time, I just feel a couple of hrs or so is way too long for basic service work. Other than that, it is always a great experience. More

Careless work that took too long Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things to get done so went to leave anyways, until I was pulling out and the car was vibrating and brakes were not working properly that I almost was in an accident. Turned around to go back, turns out the tech left something loose or unplugged, which "happens every time" I was told. Thank gosh I wasn't in an accident! I would have definitely taken it to court. Also, asked for my tires to be filled and that was not done, but yet they were rotated. More

Professional, helpful, courteous. Have bought many cars from Gervais Ford and have always been treated with respect, and honesty. John is always polite and helpful and gives me all the Have bought many cars from Gervais Ford and have always been treated with respect, and honesty. John is always polite and helpful and gives me all the information I need to make a decision. I would never hesitate to recommend Gervais and John Santoro to anyone for excellent service and professionalism. More

QuickLane quick state inspection! Got us through state inspection quickly within 30 minutes of closing! Fast, friendly service keeps us going back to Gervais Ford for servicing our th Got us through state inspection quickly within 30 minutes of closing! Fast, friendly service keeps us going back to Gervais Ford for servicing our three vehicles. More

Great Post Sales Service Experience I have been contemplating buying my 1st truck for a few years now. I have stopped into Gervais ford from time to time and they were always courteous I have been contemplating buying my 1st truck for a few years now. I have stopped into Gervais ford from time to time and they were always courteous and helpful with all my questions. I never felt pressured and uncomfortable even when I was only “looking”. So when the time came to buy a truck, Gervais Ford was the 1st dealer I started the buying process with. I worked with the team at Gervais Ford and they went out of their way to get me the truck I wanted in terms of color combination, options packages, etc. Once we found the exact truck of my dreams, the Sales Manager and I agreed to a price that was competitive to the larger dealers. My post sales experience has been fantastic. The truck was delivered spotless and they did a nice job adding and installing a spray in bed liner and tonneau cover. I must say I was reluctant to switch from a BMW car to a truck. Boy, I regret waiting as long as I did to take the plunge. My F150 Lariat Super crew is a real pleasure to drive. Thank you Gervais Ford for making my 1st truck (Ford) purchase as easy and enjoyable as it has been to date! More