Gervais Ford

Excellent service They were very friendly and knew their stuff! Having to get my brakes done was not fun but they made to visit enjoyable. I always use this location. They were very friendly and knew their stuff! Having to get my brakes done was not fun but they made to visit enjoyable. I always use this location. It is where I bought my Escape and I never consider going anywhere else even though there are much closer places I could go. More

Oil change with coupon Unhappy customer.....I used a coupon I printed from the website. The coupon stated a price for the oil change. I was charged extra for oil and for par Unhappy customer.....I used a coupon I printed from the website. The coupon stated a price for the oil change. I was charged extra for oil and for parts, Both of these were not listed on the coupon. After arguing with manager I was refunded $9.50. I was to happy with this experience. Also, when I owned other cars and had any service done, my car was washed and vacuumed. There is a car wash across the street from Gervais Ford in Ayer. I suggest you give out coupons for car washes More

Friendly Service time was good. , U inflated tires to recommended pressure, after rotating . Every one was friendly too. I will comeback , every time I need Service time was good. , U inflated tires to recommended pressure, after rotating . Every one was friendly too. I will comeback , every time I need servicing. More

Very friendly and professional Mike got me in and out as soon as possible and my Explorer was fixed, alignment was perfect after. Customer always comes first here, I like that. Mike got me in and out as soon as possible and my Explorer was fixed, alignment was perfect after. Customer always comes first here, I like that. More

Excellent Service at a moments notice I was able to observe 2 other women and myself all receiving the same respect and service in a timely fashion and all at a moments notice/walk in. Ma I was able to observe 2 other women and myself all receiving the same respect and service in a timely fashion and all at a moments notice/walk in. Many thanks! More

rear window Did a grate job replacement of the rear window under warranty . that also did oil and filter and safety the truck every one was helpful Did a grate job replacement of the rear window under warranty . that also did oil and filter and safety the truck every one was helpful More

Purchase of 2014 Explorer Bill Adamson, Mark F. and Jason made our purchase of a 2014 Explorer a great experience. They arranged for the financing and had all of the paperwork Bill Adamson, Mark F. and Jason made our purchase of a 2014 Explorer a great experience. They arranged for the financing and had all of the paperwork ready in a matter of days. This is our third purchase from Gervais. More

Tire Service As usual, quick courteous service. While I was waiting for service, I went to the show room and selected a 2017 Escape for lease. John Santoro was ve As usual, quick courteous service. While I was waiting for service, I went to the show room and selected a 2017 Escape for lease. John Santoro was very informative and pleasant during this transaction. More

A great Ford Dealer I own a business and purchased a 2016 Ford Transit Van. Gloria Coffin, my salesperson, was top notch, very helpful, not pushy, and went out of her way I own a business and purchased a 2016 Ford Transit Van. Gloria Coffin, my salesperson, was top notch, very helpful, not pushy, and went out of her way to find what I wanted. John, the sales manager gave me a great deal and Jason, the finance manager was very friendly, easy to deal with, and quite the character. I HIGHLY recommend Gervais Ford if you are looking for a new vehicle. More

Another poor experience at the Service Center The first time I used the Quick Lane service center I was given a hard time about getting an oil change because I arrived about 45 minutes before clos The first time I used the Quick Lane service center I was given a hard time about getting an oil change because I arrived about 45 minutes before closing. I was told that they usually don't let anyone get an oil change if they come later than an hour before closing. There is nothing on the website or anywhere that states that at all. Then this time I was told that I couldn't use a coupon for an oil change because the service hadn't been written up as a tire rotation. I have no idea what that means or why it meant I couldn't use the coupon, but I couldn't. I HATE using Quick Lane. More