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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

August 18, 2024

Quiero agradecerle a Howar J Linares por todas las atenciones que tuvo conmigo ese dia, fueron 6 largas horas buscando opciones para finalmente salir feliz con mi nuevo carrito, Les recomiendo que cua More

by Yalu Suyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howar J linares
Aug 18, 2024 -

Germain Toyota of Naples responded

Yalu, muchas gracias por compartir su experiencia con Howar y el equipo de Germain Toyota of Naples. Nos alegra saber que ha salido feliz con su nuevo carrito después de un día tan largo. Disfrútelo mucho!

August 18, 2024

Rony was professional and informative. Answered all my questions. I really enjoyed working with him. This is the 3rd car I have bought from him. More

by debmse
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rony Levy
Aug 19, 2024 -

Germain Toyota of Naples responded

We're delighted to hear that Rony provided you with professional and informative service at Germain Toyota of Naples. Thank you for your continued trust in us, and we look forward to assisting you in the future!

August 15, 2024

Anthony was quick and understanding of the information provided. Didn't waste time, great guy More

by Diego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony - Service
Aug 15, 2024 -

Germain Toyota of Naples responded

Diego, thank you for this great review of Anthony and Germain Toyota of Naples! Have a lovely day!

August 13, 2024

Comfortable clean environment 👍 very professional. . Rafael made sure to care for us while waiting. Great customer service. More

by galvarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Crespo
Aug 13, 2024 -

Germain Toyota of Naples responded

Thank you for the positive feedback! We're glad to hear Rafael and our team at Germain Toyota of Naples provided great customer service in a comfortable environment. We appreciate your support!

August 10, 2024

Profesional, clean comfortable excellent time and great customer service. Relaxing atmosphere if you want to wait More

by 17abperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dameion Reed
Aug 12, 2024 -

Germain Toyota of Naples responded

Thank you for the wonderful feedback! We're delighted to hear that you enjoyed your time at Germain Toyota of Naples and appreciated our professional service and relaxing atmosphere.

August 10, 2024

I scheduled a oil change and when I got there they said that the vehicle didn’t need one and I had to come back other day, I said why the person help me didn’t said anything and make me loose a day of work More

by Rjcgeneral
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Aug 11, 2024 -

Germain Toyota of Naples responded

I'm sorry to hear about your experience. We are committed to honest, comprehensive, and accommodating customer service, and it's clear we let you down. I'd like to help resolve all outstanding issues—please reach out directly when you have a moment. Thank you, Edison Espinal - Service Manager - eespinal@germain.com

August 09, 2024

They are always quick and I never have to worry if anything is done right, it’s always perfect!! More

by Downz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Olivera, Josh James, Brian Keny, Steve Detri, Ryon Weiben
Aug 12, 2024 -

Germain Toyota of Naples responded

Thank you for trusting Germain Toyota of Naples with your automotive needs! We are glad to have you as a loyal client!

August 06, 2024

Good service. Eric is a good salesman got me the car I wanted. Eric is knowledgeable about the Toyota vehicle line. More

by Robin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 07, 2024 -

Germain Toyota of Naples responded

Robin, thanks for the shoutout! We're glad Eric could help you find the perfect car at Germain Toyota of Naples. Enjoy your new ride!

August 01, 2024

Always professional and takes the time to answer any questions. Does not try to rip you off and overcharge for unneeded services thanks to Ann Roebuck an honest service tech. More

by Nuchared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anne Roebuck
Aug 01, 2024 -

Germain Toyota of Naples responded

Nuchared, we're glad to hear Ann provided you with honest and professional service at Germain Toyota of Naples. Thanks for the great feedback!

August 01, 2024

He was very easy to understand and explained everything that was listed from the actual mechanic that performed the work. More

by vicki.billiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I HAD NO CONTACT WITH MGMT. OR ADMIN. PEOPLE
Aug 01, 2024 -

Germain Toyota of Naples responded

We're glad to hear that our team at Germain Toyota of Naples provided clear and thorough explanations for you. Thanks for sharing your positive experience!

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