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Germain Toyota of Naples

Naples, FL

4.7
1,650 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,650 reviews

July 16, 2016

so happy to meet and work with Nadine Rotz Thank goodness for Nadine. I am extremely happy with Nadine's knowledge of cars, service, and repair. In addition, Nadine's work ethic is outstandin More

by BlueEyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie, my mechanic, didn't meet him, but satisfied with his work on my car, thank you Richie :), Nadine Rotz
Jul 18, 2016 -

Germain Toyota of Naples responded

Hi BlueEyes, Thank you for servicing your vehicle with us at Germain Toyota and for your high praise of Nadine Rotz. Trust plays a big part in where we take our vehicles for repair. We need to feel that the Service Advisor will be thorough yet not recommend items not needed. We are happy you and Nadine formed a bond and we look forward to servciing your vehicle in the future.

July 16, 2016

didn't feel rushed All I can say is WOW. No pressure. Worked with us to get to a price we could comfortably afford. We had been second car shopping for awhile and this w More

by Mom2Cats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith
Jul 18, 2016 -

Germain Toyota of Naples responded

Hi Mom2Cats, Thank you for purchasing your second vehicle at Germain Toyota's Big Lot from Jeffery Smith. Jeff has great product knowledge and is extremely patient in helping customer's choose the perfect vehicle to fit their needs and budget. We are happy your experience was so pleasant and unhurried and rest assured we will treat any referrals you send the same way.

July 15, 2016

Maintenance service for my 2001 Camry I can't say enough for the attention and interest .... and the knowledge of Nadine Rotz, my service representative. She personally followed up when More

by CamSolLou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadine Rotz
Jul 15, 2016 -

Germain Toyota of Naples responded

Hi CamSolLou, Thank you for servicing your 2001 Camry here at Germain Toyota and for telling us how well Service Advisor Nadine Rotz takes care of you and your vehicle. We value Nadine as an employee and appreciate her great customer service skills.

July 13, 2016

Replace the dashboard and check cable for spare tire. Peggy in service was very responsive to our frequent calls with a sincere understanding .She was very reliable keeping us up to date as to arrival of More

by Rusty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jul 13, 2016 -

Germain Toyota of Naples responded

Hello Rusty, Thank you for your business and your review of the truly exceptional service you received from Service Advisor Peggy Mazaras. we agree Peggy is a real asset to our dealership and we look forward to providing you service in the future.

July 13, 2016

Great service they work with you to the max on every aspect We purchased a brand new Toyota Corolla today. It was a pleasure working with Paul Columbus. He was very knowledgable about the car we purchased. H More

by ALBERT KUCHARIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Columbus
Jul 14, 2016 -

Germain Toyota of Naples responded

Hello Albert Kucharik, Thank you for your business and congratulations on your new Corolla. We appreciate you taking time to tell us of your great experience with Paul Columbus. Paul is a true professional and well versed in product knowledge. Also thank you for the recommendation. Price, selection and a commitment to excellence are the cornerstone of our success.

July 12, 2016

Great Experience This was the first purchase at Germain, but I have been servicing several cars over the years. My salesman Jeff was great, one thing I hate is high p More

by Dealer Shy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jaime Amoroso, Adam Golden, Jeffrey Smith
Jul 12, 2016 -

Germain Toyota of Naples responded

Hello dealer Shy, Thank you for your recent purchase from Germain Big Lot and for taking the time to review your great experience with Jeff Smith, Adam Golden and Jaime Amoroso. Jeff is a product specialist, pointing out the features and controls of the vehicle so the customer can make an informed decision. People appreciate this approach and that's what keeps them coming back. We look forward to serving you again when you're ready.

July 09, 2016

Lease new car Sales personnel were excellent and professional. They went out of their way to insure I was getting the best deal possible. The followup was certain More

by Margery Winsett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Carey
Jul 12, 2016 -

Germain Toyota of Naples responded

Hello Margery Winsett, Thank you for leasing your new vehicle from Germain Toyota and for taking time to tell us of your great experience with Alan Carey. Alan has a winning way with his customers and is known for service after the sale!

July 09, 2016

Very good thank you I have been a Germain customer for 20+ years. Being a devoted Germain customer, Bob owes me a free car! And, I will gladly accept one from him. Tha More

by plch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson
Jul 12, 2016 -

Germain Toyota of Naples responded

Hello plch, Thank you for your 20 years of loyalty to Germain Toyota. We certainly appreciate your business and are happy you took the time to complete a review of Jackson Kirby. We promise to continue to provide excellent service but sorry, no free car.

July 09, 2016

service dept Was disappointed that Richard Estes was no longer there but I have every confidence that Alex Depew will do an excellent job. He seems to be knowled More

by Moes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Jul 12, 2016 -

Germain Toyota of Naples responded

Hi Moes, Thank you for servicing your vehicle here at Germain Toyota and for your review of the excellent service provided by Service Advisor Alex Depew. We have recently made some changes that should help with employee retention. Hopefully you will notice on future visits and thank you for your honest feedback.

July 06, 2016

Excellent service Peggy Mazaras checked me in immediately upon my arrival for my annual oil change. Kept me informed as to the progress. I was in and out in about an h More

by linda m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jul 06, 2016 -

Germain Toyota of Naples responded

Hello linda m, Thank you for servicing your vehicle at Germain Toyota and for taking time to review your experience with Peggy Mazaras. I am happy she was quick and efficient and you had the opportunity to sample our hot chocolate while you waited. We look forward to seeing you on your next visit.

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