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Germain Toyota of Naples

Naples, FL

4.7
1,650 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,650 reviews

August 01, 2016

Excellant Service each time I visit for warranty maintenance Visiting Germain Toyota for another of my 5,000 mile service maintenance is always a pleasant experience. The staff and wait area is very nice and ac More

by Louie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Think it was a Kyle or Kevin ~ I don't see listed.
Aug 01, 2016 -

Germain Toyota of Naples responded

Hello Louie, Thank you for bringing your vehicle to Germain Toyota of Naples for service. I am pleased you find our staff to be friendly and polite and that you enjoy our amenities in the customer lounge while you wait. It is our pleasure to serve you.

July 31, 2016

good experience Jeff made buying a used car a very good experience - no xx and no pressure - and I think I got a fair deal. I would highly recommend him to anyone lo More

by dwightflorida
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith
Aug 01, 2016 -

Germain Toyota of Naples responded

Hello dwightflorida, Thank you for purchasing a pre-owned vehicle from Jeffrey Smith at Germain Toyota's Big Lot. Jeff's easy-going personality and no nonsense approach make him a customer favorite. Jeff thanks you for future recommendations and will treat those you send with the same courtesy and attention to detail shown to you.

July 30, 2016

Good work Service rep was excellent. Explained all items accurately and answered all of my questions to a "T". Looking forward to future service on my vehicle. More

by hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure of name of employee, Michael Cunningham
Aug 01, 2016 -

Germain Toyota of Naples responded

Hi hunter, Thank you for servicing your vehicle with Germain Toyota of Naples and for writing to tell us about your great experience. We are very pleased Michael was so thorough and we look forward to helping you with your service needs in the future.

July 27, 2016

2005 Siena had several recall notices...all were addressed . Peggy was pro-active, finding all the applicable recall issues that needed to be taken care of in one trip. Workmanship by the service team was great. More

by Naples buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jul 27, 2016 -

Germain Toyota of Naples responded

Hi Naples buyer, Thank you for choosing Germain Toyota of Naples to service your 2005 Sienna. We also appreciate you taking the time to tell us about the great service you received from advisor Peggy Mazaras. Everyone's time is valuable so I'm happy Peggy took care of everything in one visit. We look forward to serving your van in the future.

July 23, 2016

Customer service was very good. The salesman, John McLane, was very helpful, listened to my concerns and did everything he could to make me happy with my purchase. I had not purchas More

by Happy Toyota owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McLane
Jul 25, 2016 -

Germain Toyota of Naples responded

Hello Happy Toyota owner, Thank you for your recent purchase from Germain Toyota of Naples and for taking time to tell us about your experience with salesman John McLane. We are happy John was able to match the vehicle to your needs and make the buying process easy. Great customer service is our main objective; glad we succeeded!

July 22, 2016

15,000 mile service As always Germain was efficient, courteous and friendly. Service personnel were helpful. I also enjoyed the BBQ lunch that was provided. A very genero More

by Photoman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Kerekes - Thanks Josh
Jul 22, 2016 -

Germain Toyota of Naples responded

Hello Photoman, Thank you for bringing your vehicle to Germain Toyota of Naples for your 15,000 mile service and for taking time to tell us about the excellent service you received from Josh Kerekes. We are also happy you were able to join us for the BBQ lunch, hosted by the owners wife. We look forward to serving you in the future.

July 21, 2016

Peggy Mazurkas provided outstanding attention and service. From the moment we arrived we were treated with polite, efficient and extremely competent service. Peggy made it all happen and kept us informed ever More

by Tom and Nora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jul 21, 2016 -

Germain Toyota of Naples responded

Hello Tom and Nora, A big thank you for servicing your vehicle here at Germain Toyota and for your glowing review of your experience with Service Advisor Peggy Mazaras. Customer satisfaction is our number one goal and kudos to Peggy for helping us achieve that. We look forward to seeing you again.

July 20, 2016

25k service Made appointment....vehicle serviced on time and with excellent results. Very clean service area with very friendly service staff....Coffee was good t More

by toyotakid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Estes
Jul 21, 2016 -

Germain Toyota of Naples responded

Hi toyotakid, Thank you for servicing your vehicle with Germain Toyota and for your positive feedback regarding your visit. Customer satisfaction and the willingness to make a commitment to excellence are the cornerstone of our success. We appreciate your business and look forward to serving you.

July 20, 2016

Service on July 18 Alex was a very helpful service advisor. We will seek him out for our next service visit, as we like to consistently see the same person. He was exc More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Jul 20, 2016 -

Germain Toyota of Naples responded

Hi Anonymous, Thank you for servicing your vehicle with Germain Toyota and for telling us about your excellent experience with Service Advisor Alex Depew. Alex will be happy to have you as a customer and looks forward to assisting you on your next visit.

July 19, 2016

90,000 mile routine maintenance all areas of my 90,000 mile routine maintenance were satisfactory completed, a new issue was verified, now dealership is assisting me in trying to get More

by mykeefishes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Powell
Jul 19, 2016 -

Germain Toyota of Naples responded

Hello mykeefishes, Thank you for servicing your vehicle with Germain Toyota of Naples and for taking time to tell us about your experience with Alicia Powell. we appreciate your business and are happy to help however we can.

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