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Germain Toyota of Naples

Naples, FL

4.7
1,650 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,650 reviews

August 19, 2016

Service visit review Alicia was very helpful in explaining the service that was needed and what was performed. The waiting area was comfortable and the work was accomplis More

by Achumphrey
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia
Aug 19, 2016 -

Germain Toyota of Naples responded

Hello Achumphrey, Thank you for servicing your vehicle here at Germain Toyota of Naples and for letting us know about the excellent service you received from Alicia Powell. We are glad the service was quick and efficient and Alicia explained the scope of work to your satisfaction.

August 19, 2016

A fair deal without high pressure sales. While at the dealership browsing I met sales consultant Patrick McClymont. He showed me a number of vehicles I was interested in. I ended up purchasin More

by Tundra#2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dealt with a number of people, sorry bad at names., Patrick McLymont
Aug 22, 2016 -

Germain Toyota of Naples responded

Hi Tundra#2, Thank you for your recent purchase, your loyalty to Germain and for taking time to review your wonderful experience with Patrick McLymont. Patrick is truly a product specialist and this knowledge coupled with his easy going demeanor make working with him fun. When you're ready for #3 Patrick will be here!

August 18, 2016

Very pleasant and knowlegdeable The whole crew is very caring, always looking for an answer to whatever problem they come across and if they can't help they will totally help you wit More

by Victor123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, he was my service adviser
August 16, 2016

I've had both good and not so good visits. This visit went well. Friendly and quick. I was there for a new leased car and only needed my tires rotated. A free service. I like that you washe More

by Leppy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure. Young man was very nice.
Aug 16, 2016 -

Germain Toyota of Naples responded

Hello Leppy2, Thank you for servicing your newly leased vehicle with Germain Toyota. We are happy your tire rotation and complimentary wash was quick and easy. We look forward to serving you in the future.

August 15, 2016

Sunroof Leaking Peggy explained to me the few issues that might have resulted in my Sunroof leaking. Thankfully, there was debris clogging the channel in the gasket, More

by InAFlashGermain1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Aug 15, 2016 -

Germain Toyota of Naples responded

Hello InAFlashGermain1, Thank you for servicing your vehicle at Germain Toyota of Naples and for writing to tell us of your great experience here with service advisor Peggy Mazaras. We are happy Peggy took the time to explain the problem to you and that the technician was able to rectify the issue resulting in your complete satisfaction.

August 14, 2016

Came in for a 35,000 mile check, went home with a new car. While there is a lot of pressure to keep coming back to Germain, the service (Alesia) and sales (Hector and Paul Delmonte) were courteous and I did no More

by sallyleininger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz, Paul Delmonte, Marcus Veiga
August 10, 2016

Friendly and Efficient I made an appointment and was taken on time by the very friendly service rep who quickly assessed my needs and had me in and out efficiently. More

by jmonkouski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cassie
Aug 10, 2016 -

Germain Toyota of Naples responded

Hi jmonkouski, Thank you for servicing your vehicle here at Germain Toyota and for taking time to review your experience with Service advisor Jim Cassie. Everyone is busy today and our goal is to service your vehicle in a quick yet efficient manner and always with a smile. Looks like Jim met our objective. We look forward to seeing you next time.

August 09, 2016

Wonderful experience From start to finish Paul DelMonte and everyone else at Germain Toyota made this an easy and interesting experience. I will definitely recommend my fr More

by Patti Hanisch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rony Levy, Paul Delmonte
Aug 10, 2016 -

Germain Toyota of Naples responded

Hello Patti Hanisch, Thank you for your recent purchase and for telling us about your wonderful experience with salesman Paul Delmonte. Paul's exceptional product knowledge and terrific follow up after the sale make him a customer favorite. Over the years Paul has won numerous awards for customer satisfaction. Thanks for your recommendations and know that Paul will take excellent care of anyone you refer.

August 08, 2016

Buying my car I purchased my car about a month ago and I decided to go for an used car because of my limited budget, I went to Germain Toyota Certified Used Cars, I More

by Silvi77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Golden, Dion Homer
Aug 08, 2016 -

Germain Toyota of Naples responded

Hello Silvi77, Thank you for purchasing your 2013 Camry from Germain Toyota's Big Lot and for writing to tell us of your experience with salesman Dion Homer. In addition to his charming personality, Dion also has exceptional product knowledge and his enthusiasm makes the car buying process fun! We are happy he was able to make your dream come true and thank you for future recommendations.

August 07, 2016

Great service department rep! Alex is the best--very thorough and honest. He's "our guy" now! He is very friendly and seems genuinely interested in keeping our car in top shape. More

by Sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Aug 08, 2016 -

Germain Toyota of Naples responded

Hi Sara, Thank you for servicing your vehicle with Alex Depew at Germain Toyota. Rest assured that "your guy" Alex is committed to serving you and helping you get the best mileage and longevity out of your vehicle.

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