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Germain Toyota of Naples

Naples, FL

4.7
1,616 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,616 reviews

July 13, 2016

Great service they work with you to the max on every aspect We purchased a brand new Toyota Corolla today. It was a pleasure working with Paul Columbus. He was very knowledgable about the car we purchased. H More

by ALBERT KUCHARIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Columbus
Jul 14, 2016 -

Germain Toyota of Naples responded

Hello Albert Kucharik, Thank you for your business and congratulations on your new Corolla. We appreciate you taking time to tell us of your great experience with Paul Columbus. Paul is a true professional and well versed in product knowledge. Also thank you for the recommendation. Price, selection and a commitment to excellence are the cornerstone of our success.

July 12, 2016

Great Experience This was the first purchase at Germain, but I have been servicing several cars over the years. My salesman Jeff was great, one thing I hate is high p More

by Dealer Shy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jaime Amoroso, Adam Golden, Jeffrey Smith
Jul 12, 2016 -

Germain Toyota of Naples responded

Hello dealer Shy, Thank you for your recent purchase from Germain Big Lot and for taking the time to review your great experience with Jeff Smith, Adam Golden and Jaime Amoroso. Jeff is a product specialist, pointing out the features and controls of the vehicle so the customer can make an informed decision. People appreciate this approach and that's what keeps them coming back. We look forward to serving you again when you're ready.

July 09, 2016

Lease new car Sales personnel were excellent and professional. They went out of their way to insure I was getting the best deal possible. The followup was certain More

by Margery Winsett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Carey
Jul 12, 2016 -

Germain Toyota of Naples responded

Hello Margery Winsett, Thank you for leasing your new vehicle from Germain Toyota and for taking time to tell us of your great experience with Alan Carey. Alan has a winning way with his customers and is known for service after the sale!

July 09, 2016

Very good thank you I have been a Germain customer for 20+ years. Being a devoted Germain customer, Bob owes me a free car! And, I will gladly accept one from him. Tha More

by plch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson
Jul 12, 2016 -

Germain Toyota of Naples responded

Hello plch, Thank you for your 20 years of loyalty to Germain Toyota. We certainly appreciate your business and are happy you took the time to complete a review of Jackson Kirby. We promise to continue to provide excellent service but sorry, no free car.

July 09, 2016

service dept Was disappointed that Richard Estes was no longer there but I have every confidence that Alex Depew will do an excellent job. He seems to be knowled More

by Moes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Jul 12, 2016 -

Germain Toyota of Naples responded

Hi Moes, Thank you for servicing your vehicle here at Germain Toyota and for your review of the excellent service provided by Service Advisor Alex Depew. We have recently made some changes that should help with employee retention. Hopefully you will notice on future visits and thank you for your honest feedback.

July 06, 2016

Excellent service Peggy Mazaras checked me in immediately upon my arrival for my annual oil change. Kept me informed as to the progress. I was in and out in about an h More

by linda m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jul 06, 2016 -

Germain Toyota of Naples responded

Hello linda m, Thank you for servicing your vehicle at Germain Toyota and for taking time to review your experience with Peggy Mazaras. I am happy she was quick and efficient and you had the opportunity to sample our hot chocolate while you waited. We look forward to seeing you on your next visit.

July 03, 2016

Love it! Excellent customer service, dint have an appointment but Alicia Powell help me get my car in, just minutes, had a chance to talk to David Sánchez the More

by 240sx s13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia, David, Asner
Jul 05, 2016 -

Germain Toyota of Naples responded

Hi 240sx s13, Thank you for servicing your vehicle with Germain Toyota and for your high praise for Alicia Powell, David Sanchez and Asner Devariste. We take customer service very seriously and teamwork is what puts us above the competition. Thanks for the recommendation and we look forward to serving you on your next visit.

June 28, 2016

Car purchase experience This was the easiest and most pleasant car buying experience I have ever had. Dion was so friendly, helpful, efficient, and positive! No pitch, no pre More

by Valerie Downing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Golden, Dion Homer, Jaime Rocha
Jun 28, 2016 -

Germain Toyota of Naples responded

Hello Valerie Downing, Thank you for your recent purchase from Germain Toyota Big Lot and for your glowing review of that experience with Dion Homer, Jaime Rocha and Adam Golden. Dion is very professional and engaging making him a customer favorite. Enjoy your "new" Avalon and we will see you when you're ready for your next one.

June 28, 2016

Made buying a car easy and pressure free My wife and I were looking at cars and Anthony Story walked us through the lot until we saw something we liked. He was very polite and professional a More

by MarcD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Golden, Anthony Story
Jun 28, 2016 -

Germain Toyota of Naples responded

Hi MarcD, Thank you for your purchase from Germain Toyota Big Lot and for taking the time to review your experience. We are happy your visit was pressure free and Anthony Story patiently worked with you to find the right vehicle for you and your wife. We pride ourselves on great customer service and it sounds like Adam Golden did the paperwork quickly and efficiently to get you on your way and enjoying the new vehicle.

June 28, 2016

Vehicle maintenance Every time I go to the dealer I look for one person that always gives me go customer service. Peggy Marazas is always looking at what I need not what More

by Justin S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jun 29, 2016 -

Germain Toyota of Naples responded

Hi Justin S, Thank you for doing your vehicle maintenance here at Germain Toyota and for letting us know how well you are taken care of by Service Advisor Peggy Mazaras. Trust is an important part of a relationship and we are pleased to know that Peggy has earned yours.

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