Germain Toyota of Naples

Wonderful Far exceeded all expectations. Have bought from other dealerships and this transaction was the smoothest and easiest by far. They actually LISTEN to Far exceeded all expectations. Have bought from other dealerships and this transaction was the smoothest and easiest by far. They actually LISTEN to your wants and needs and try to match them to a vehicle. More

Online Parts Ordering is Excellent Living in Arizona I was asking myself why order parts from FL. Well there pricing was very good and their on line parts catalog was better then most. Living in Arizona I was asking myself why order parts from FL. Well there pricing was very good and their on line parts catalog was better then most. But the real reason came when one of the oil cooler hoses I ordered was wrong. This was my fault and not the dealer. So I call them and the parts guy was very helpful and checked the VIN and said "that isn't the correct hose let me get the correct hose in the mail to you today" I said great how much and he said don't worry, we'll take care of it. 2 days later the correct correct hose arrives. Can't ask for any better service then that. WOW they just earned my business for life. The parts guys even said he was sorry, even after I told him it was my error --great customer services. I wish I had gotten his name. More

GREAT PEOPLE, GREAT JOB Frank, my service advisor is always friendly, knowledgable and takes the best care of our family's cars. Keep up the good work Frank! Hey Boss man. Frank, my service advisor is always friendly, knowledgable and takes the best care of our family's cars. Keep up the good work Frank! Hey Boss man.... give Frank a raise! :o) More

Leased another Rav4 Germain Toyota is a professional, organized, clean and courteous group of sales professionals. Robert Garcia and Eddie Vasco were gracious and expedit Germain Toyota is a professional, organized, clean and courteous group of sales professionals. Robert Garcia and Eddie Vasco were gracious and expeditious during the negotiations. More

Great Ryan was fantastic - would absolutely love to work with him again! I will recommend him to my friends for service at Germain. Thanks so much Ryan was fantastic - would absolutely love to work with him again! I will recommend him to my friends for service at Germain. Thanks so much More

Service appointment I was contacted by the dealership that my vehicle needed routine service. I called them back and made a very convenient appointment. When I arrived I I was contacted by the dealership that my vehicle needed routine service. I called them back and made a very convenient appointment. When I arrived I was cordially greeted and the entire process was excellent. More

FAILURE TO HONOR SERVICE SPECIAL AS TOLD BY ADVISOR 35,000 mile service requested January,2016. They suggested front end alignment, which I agreed to. I advised Mr Estes I had an online/electronic serv 35,000 mile service requested January,2016. They suggested front end alignment, which I agreed to. I advised Mr Estes I had an online/electronic service "special"(coupon) from my local Toyota dealer in Massachusetts., He agreed to honor it. The work was completed, I paid for service and left the dealership. That was my big take in believing what Mr Estes told me. The discount was not given to me. I then made numerous telephone calls and emails, to finally speak with Mr Estes after 3 days. He advised me that usually a special price from another Toyota dealership "so far away" was not normally honored, but he had agreed to give me a $25 credit for future service/parts. I do not know if they will honor this credit as I do not have proof, but AGAIN ONLY HIS WORD. This dealership is dishonest and not straightforward. I will avoid servicing here again, and instead will travel to a further dealership when in Naples, Fl. More

I was for do the manteinence of my Toyota Rav 4 I was for do the maintenance of my car and Frank gave me a excellent service, He was very polite and responsible throughout related to the car, in the I was for do the maintenance of my car and Frank gave me a excellent service, He was very polite and responsible throughout related to the car, in the nest app I will look for him again. More

regular service regularly scheduled service always done well. no issues with prices of services or upselling. I had that problem the last time I was in for the 60000 regularly scheduled service always done well. no issues with prices of services or upselling. I had that problem the last time I was in for the 60000 mile service. Thank god no sales people trying to sell me a car while I'm trying to relax in the lounge. Very grateful for that More

Went for scheduled service; left with a new car!!! While my 4Runner was being serviced, I walked around and was looking at a RAV4 that was inside the building. I had been thinking about a smaller vehi While my 4Runner was being serviced, I walked around and was looking at a RAV4 that was inside the building. I had been thinking about a smaller vehicle since we just recently relocated here and didn't need to worry about snow any longer. Long story short.... I was introduced to Paul who was truly exceptional in showing me the great features of the RAV. I never felt pressured, only assured that I was making the right decision to trade. Ryan Murphy was attentive and helpful relative to the financial aspects of the purchase. It is obvious that exceptional service is a priority at this dealership. More