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Germain Toyota of Naples

Naples, FL

4.7
1,616 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,616 reviews

August 15, 2016

Sunroof Leaking Peggy explained to me the few issues that might have resulted in my Sunroof leaking. Thankfully, there was debris clogging the channel in the gasket, More

by InAFlashGermain1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Aug 15, 2016 -

Germain Toyota of Naples responded

Hello InAFlashGermain1, Thank you for servicing your vehicle at Germain Toyota of Naples and for writing to tell us of your great experience here with service advisor Peggy Mazaras. We are happy Peggy took the time to explain the problem to you and that the technician was able to rectify the issue resulting in your complete satisfaction.

August 14, 2016

Came in for a 35,000 mile check, went home with a new car. While there is a lot of pressure to keep coming back to Germain, the service (Alesia) and sales (Hector and Paul Delmonte) were courteous and I did no More

by sallyleininger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz, Paul Delmonte, Marcus Veiga
August 10, 2016

Friendly and Efficient I made an appointment and was taken on time by the very friendly service rep who quickly assessed my needs and had me in and out efficiently. More

by jmonkouski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cassie
Aug 10, 2016 -

Germain Toyota of Naples responded

Hi jmonkouski, Thank you for servicing your vehicle here at Germain Toyota and for taking time to review your experience with Service advisor Jim Cassie. Everyone is busy today and our goal is to service your vehicle in a quick yet efficient manner and always with a smile. Looks like Jim met our objective. We look forward to seeing you next time.

August 09, 2016

Wonderful experience From start to finish Paul DelMonte and everyone else at Germain Toyota made this an easy and interesting experience. I will definitely recommend my fr More

by Patti Hanisch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rony Levy, Paul Delmonte
Aug 10, 2016 -

Germain Toyota of Naples responded

Hello Patti Hanisch, Thank you for your recent purchase and for telling us about your wonderful experience with salesman Paul Delmonte. Paul's exceptional product knowledge and terrific follow up after the sale make him a customer favorite. Over the years Paul has won numerous awards for customer satisfaction. Thanks for your recommendations and know that Paul will take excellent care of anyone you refer.

August 08, 2016

Buying my car I purchased my car about a month ago and I decided to go for an used car because of my limited budget, I went to Germain Toyota Certified Used Cars, I More

by Silvi77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Golden, Dion Homer
Aug 08, 2016 -

Germain Toyota of Naples responded

Hello Silvi77, Thank you for purchasing your 2013 Camry from Germain Toyota's Big Lot and for writing to tell us of your experience with salesman Dion Homer. In addition to his charming personality, Dion also has exceptional product knowledge and his enthusiasm makes the car buying process fun! We are happy he was able to make your dream come true and thank you for future recommendations.

August 07, 2016

Great service department rep! Alex is the best--very thorough and honest. He's "our guy" now! He is very friendly and seems genuinely interested in keeping our car in top shape. More

by Sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Aug 08, 2016 -

Germain Toyota of Naples responded

Hi Sara, Thank you for servicing your vehicle with Alex Depew at Germain Toyota. Rest assured that "your guy" Alex is committed to serving you and helping you get the best mileage and longevity out of your vehicle.

August 01, 2016

Excellant Service each time I visit for warranty maintenance Visiting Germain Toyota for another of my 5,000 mile service maintenance is always a pleasant experience. The staff and wait area is very nice and ac More

by Louie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Think it was a Kyle or Kevin ~ I don't see listed.
Aug 01, 2016 -

Germain Toyota of Naples responded

Hello Louie, Thank you for bringing your vehicle to Germain Toyota of Naples for service. I am pleased you find our staff to be friendly and polite and that you enjoy our amenities in the customer lounge while you wait. It is our pleasure to serve you.

July 31, 2016

good experience Jeff made buying a used car a very good experience - no xx and no pressure - and I think I got a fair deal. I would highly recommend him to anyone lo More

by dwightflorida
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith
Aug 01, 2016 -

Germain Toyota of Naples responded

Hello dwightflorida, Thank you for purchasing a pre-owned vehicle from Jeffrey Smith at Germain Toyota's Big Lot. Jeff's easy-going personality and no nonsense approach make him a customer favorite. Jeff thanks you for future recommendations and will treat those you send with the same courtesy and attention to detail shown to you.

July 30, 2016

Good work Service rep was excellent. Explained all items accurately and answered all of my questions to a "T". Looking forward to future service on my vehicle. More

by hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure of name of employee, Michael Cunningham
Aug 01, 2016 -

Germain Toyota of Naples responded

Hi hunter, Thank you for servicing your vehicle with Germain Toyota of Naples and for writing to tell us about your great experience. We are very pleased Michael was so thorough and we look forward to helping you with your service needs in the future.

July 27, 2016

2005 Siena had several recall notices...all were addressed . Peggy was pro-active, finding all the applicable recall issues that needed to be taken care of in one trip. Workmanship by the service team was great. More

by Naples buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jul 27, 2016 -

Germain Toyota of Naples responded

Hi Naples buyer, Thank you for choosing Germain Toyota of Naples to service your 2005 Sienna. We also appreciate you taking the time to tell us about the great service you received from advisor Peggy Mazaras. Everyone's time is valuable so I'm happy Peggy took care of everything in one visit. We look forward to serving your van in the future.

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