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Germain Toyota of Naples

Naples, FL

4.7
1,616 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,616 reviews

September 03, 2016

Enjoyed working with Paul D. Paul and others were very friendly and took time to explain the "process" at each step. Explained many details of the car I was wanting and paired m More

by reberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Delmonte, Marcus Veiga
September 03, 2016

new customer Just moved to the area, have an older Venza (2010) and a Camry (2015) Andrew was a great help getting me setup for both vehicles, could not be happier More

by wfsuplee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ctvrtnik
Sep 06, 2016 -

Germain Toyota of Naples responded

Hello wfsuplee, First welcome to the Naples area, second thank you for choosing Germain Toyota to service both your Camry and Venza. Andrew extensive knowledge, coupled with great people skill,s makes him a real asset to our service department. When you are ready to purchase your next vehicle we will be happy to assist.

August 31, 2016

Glad Matthew Phoned Me Salesperson Matt McDonough phoned me as I was taking my car in to Germain for its checkup and we made an appointment to discuss a new car. Matt was c More

by Nancy R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew McDonough, Rony Levy
Aug 31, 2016 -

Germain Toyota of Naples responded

Hello NancyR. Thank you for your recent vehicle purchase from Germain Toyota of Naples and for telling us about your very pleasant experience with salesman Matthew McDonough and Business Manager Rony Levy. Matthew is engaging and sincere and we too are happy he phoned you.

August 30, 2016

Excellent Experience Jacob Estes was super at my service appointment. I had a few questeions which he answered quickly and took care of the issues. It was a good experie More

by Richard Radde
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Estes
Aug 30, 2016 -

Germain Toyota of Naples responded

Hi Richard Radde, Thank you for servicing your vehicle here at Germain Toyota of Naples and for taking time to tell us about the excellent experience you had with Service Advisor Jacob Estes. Great customer service is our number one priority and we are happy to hear we are succeeding.

August 29, 2016

Paul spent the time needed to go over all the options I was very pleased working with Paul. He spent a lot of time with me discussing many different options. He knew a lot about the vehicle. I got a 20 More

by Noreen5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Columbus
Aug 29, 2016 -

Germain Toyota of Naples responded

Hello Noreen5, Thank you for recent purchase of a 2016 RAV4 from Paul Columbus at Germain Toyota of Naples. As you noted, Paul has excellent product knowledge of the entire Toyota lineup and takes great pains to match the vehicle to the customer's needs. We are pleased you are enjoying your new SUV.

August 26, 2016

Fair deal Alex took over as my sales contact when my prior experience ended so badly. He was respectful, factual and knowledgable. He kept me informed of ever More

by Lilac2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Gonzalez
Aug 30, 2016 -

Germain Toyota of Naples responded

Hello Lilac2, Thank you for your recent purchase from Germain Toyota's Big Lot and for your glowing review of that experience with Alex Gonzalez. Alex is the consummate professional, friendly, helpful and always provides outstanding customer service. We appreciate your business and recommendation.

August 19, 2016

Service visit review Alicia was very helpful in explaining the service that was needed and what was performed. The waiting area was comfortable and the work was accomplis More

by Achumphrey
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia
Aug 19, 2016 -

Germain Toyota of Naples responded

Hello Achumphrey, Thank you for servicing your vehicle here at Germain Toyota of Naples and for letting us know about the excellent service you received from Alicia Powell. We are glad the service was quick and efficient and Alicia explained the scope of work to your satisfaction.

August 19, 2016

A fair deal without high pressure sales. While at the dealership browsing I met sales consultant Patrick McClymont. He showed me a number of vehicles I was interested in. I ended up purchasin More

by Tundra#2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dealt with a number of people, sorry bad at names., Patrick McLymont
Aug 22, 2016 -

Germain Toyota of Naples responded

Hi Tundra#2, Thank you for your recent purchase, your loyalty to Germain and for taking time to review your wonderful experience with Patrick McLymont. Patrick is truly a product specialist and this knowledge coupled with his easy going demeanor make working with him fun. When you're ready for #3 Patrick will be here!

August 18, 2016

Very pleasant and knowlegdeable The whole crew is very caring, always looking for an answer to whatever problem they come across and if they can't help they will totally help you wit More

by Victor123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, he was my service adviser
August 16, 2016

I've had both good and not so good visits. This visit went well. Friendly and quick. I was there for a new leased car and only needed my tires rotated. A free service. I like that you washe More

by Leppy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure. Young man was very nice.
Aug 16, 2016 -

Germain Toyota of Naples responded

Hello Leppy2, Thank you for servicing your newly leased vehicle with Germain Toyota. We are happy your tire rotation and complimentary wash was quick and easy. We look forward to serving you in the future.

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