Germain Toyota of Naples

Great Ryan was fantastic - would absolutely love to work with him again! I will recommend him to my friends for service at Germain. Thanks so much Ryan was fantastic - would absolutely love to work with him again! I will recommend him to my friends for service at Germain. Thanks so much More

Leased another Rav4 Germain Toyota is a professional, organized, clean and courteous group of sales professionals. Robert Garcia and Eddie Vasco were gracious and expedit Germain Toyota is a professional, organized, clean and courteous group of sales professionals. Robert Garcia and Eddie Vasco were gracious and expeditious during the negotiations. More

Service appointment I was contacted by the dealership that my vehicle needed routine service. I called them back and made a very convenient appointment. When I arrived I I was contacted by the dealership that my vehicle needed routine service. I called them back and made a very convenient appointment. When I arrived I was cordially greeted and the entire process was excellent. More

FAILURE TO HONOR SERVICE SPECIAL AS TOLD BY ADVISOR 35,000 mile service requested January,2016. They suggested front end alignment, which I agreed to. I advised Mr Estes I had an online/electronic serv 35,000 mile service requested January,2016. They suggested front end alignment, which I agreed to. I advised Mr Estes I had an online/electronic service "special"(coupon) from my local Toyota dealer in Massachusetts., He agreed to honor it. The work was completed, I paid for service and left the dealership. That was my big take in believing what Mr Estes told me. The discount was not given to me. I then made numerous telephone calls and emails, to finally speak with Mr Estes after 3 days. He advised me that usually a special price from another Toyota dealership "so far away" was not normally honored, but he had agreed to give me a $25 credit for future service/parts. I do not know if they will honor this credit as I do not have proof, but AGAIN ONLY HIS WORD. This dealership is dishonest and not straightforward. I will avoid servicing here again, and instead will travel to a further dealership when in Naples, Fl. More

I was for do the manteinence of my Toyota Rav 4 I was for do the maintenance of my car and Frank gave me a excellent service, He was very polite and responsible throughout related to the car, in the I was for do the maintenance of my car and Frank gave me a excellent service, He was very polite and responsible throughout related to the car, in the nest app I will look for him again. More

regular service regularly scheduled service always done well. no issues with prices of services or upselling. I had that problem the last time I was in for the 60000 regularly scheduled service always done well. no issues with prices of services or upselling. I had that problem the last time I was in for the 60000 mile service. Thank god no sales people trying to sell me a car while I'm trying to relax in the lounge. Very grateful for that More

Went for scheduled service; left with a new car!!! While my 4Runner was being serviced, I walked around and was looking at a RAV4 that was inside the building. I had been thinking about a smaller vehi While my 4Runner was being serviced, I walked around and was looking at a RAV4 that was inside the building. I had been thinking about a smaller vehicle since we just recently relocated here and didn't need to worry about snow any longer. Long story short.... I was introduced to Paul who was truly exceptional in showing me the great features of the RAV. I never felt pressured, only assured that I was making the right decision to trade. Ryan Murphy was attentive and helpful relative to the financial aspects of the purchase. It is obvious that exceptional service is a priority at this dealership. More

Perfect Out-of-State Purchase We purchased pre-owned car from the The Big Lot last week. Paul Columbus and Mike Mandell answered all of my questions about the car over the phone We purchased pre-owned car from the The Big Lot last week. Paul Columbus and Mike Mandell answered all of my questions about the car over the phone and though emails. There is a degree of trust on both sides when making a big purchase like this one. I am very pleased that the car was exactly as described. We flew down to Florida from North Carolina the next day. Mike met us at the lot, and I performed an inspection, and then we went for a drive. There was no pressure. We could go home with another car, or simply walk away. The deposit was fully refundable. Marcus Veiga conducted the closing where we signed all the paperwork. Marcus had everything ready, and we did not have to wait at all. Marcus even texted us the next day while we drove home to make sure everything was alright. Paul Columbus called me the following day to confirm that we were pleased with our car. This dealership knows how to treat people. We will come back when we are ready to buy another car. Thank you very much. Steve More

Made car shopping a stress free experience . Made car shopping a stress free experience. Sales person ,Mason was a pleasure to work with. He went out of his way to get me information that I wante Made car shopping a stress free experience. Sales person ,Mason was a pleasure to work with. He went out of his way to get me information that I wanted. Mason answered all my guestions . I went in for service on my 2014 Sequoia and walked out with a 2016 Sequoia. Thanks again Mason for all you help. Sincerely, Cheryl Scibetta More

We received good service and a good deal on tires Everyone was accommodating and pleasant. The overall experience was good and the new tires are really great! The ride is much smoother. I am not likin Everyone was accommodating and pleasant. The overall experience was good and the new tires are really great! The ride is much smoother. I am not liking that I need to write such a large review. More