Germain Toyota of Naples

Adventures in buying a new used car Tanya Neumann surpassed our expectations for providing a positive outcome to our buying experience. Professional, helpful and knowledgeable. We w Tanya Neumann surpassed our expectations for providing a positive outcome to our buying experience. Professional, helpful and knowledgeable. We were also impressed with the quality of the other employees encountered in the buying process. More

Went back on their word I love my car but the team at this location promised the first oil change free on my used 2013 Camry I went to go do just that and I went early before I love my car but the team at this location promised the first oil change free on my used 2013 Camry I went to go do just that and I went early before the due date for the oil change they said the same thing again then when I went to actually get it changed they said it is not in writing it's not valid so I don't appreciate that oh and another small thing no jack in my trunk which you would assume a 2013 Camry from a big dealership would have. More

Excellent Service rep - Brian our service work was performed in a very timely manner. The report indicated a possible future need for a battery, our rep did not try to "push" the our service work was performed in a very timely manner. The report indicated a possible future need for a battery, our rep did not try to "push" the part replacement. We have purchased several vehicles from Germain and would continue to do so. Service center is always pleasant. More

Dishonest... and Not willing to work with the customer!! Would not come down $380 on a 2001 with 150K miles on it!! Trying to charge a $700 dealer fee on a 2001??? I offered $380 less than their actual adver Would not come down $380 on a 2001 with 150K miles on it!! Trying to charge a $700 dealer fee on a 2001??? I offered $380 less than their actual advertised price.. which isn't really the price... they are dishonest on the advertised price, because they add on a lot of extra fees... Ive never dealt with a dealership before that was so unwilling to work a deal with a customer... totally disappointed with their dishonest practices... if they say something is for sale at $8500 they really mean $9500 plus... what a waist of my time. More

Renew car lease Ray Hernandez worked with us so we could get the deal we felt good about. This is the first time car buying was a positive experience. Ray Hernandez worked with us so we could get the deal we felt good about. This is the first time car buying was a positive experience. More

I was treated very well. The young man,Jackson Kirby was very helpfull and could not have been any better.when i come back for service i will look for him. The young man,Jackson Kirby was very helpfull and could not have been any better.when i come back for service i will look for him. More

Dawn Slanec is a great employee!!! Your service department was great.. Your service representatives Dawn helped us secure a claim with Progressive Insurance that we were told by our ag Your service department was great.. Your service representatives Dawn helped us secure a claim with Progressive Insurance that we were told by our agent would not be covered. ($4500) We almost paid this bill until Dawn encouaged us to call Progressive direct. After our conversations with them Progressive agreed to pay the total cost! My wife and I both thank Dawn for help. She is our hero. Allan & Trudy Murk More

Wonderful Far exceeded all expectations. Have bought from other dealerships and this transaction was the smoothest and easiest by far. They actually LISTEN to Far exceeded all expectations. Have bought from other dealerships and this transaction was the smoothest and easiest by far. They actually LISTEN to your wants and needs and try to match them to a vehicle. More

Online Parts Ordering is Excellent Living in Arizona I was asking myself why order parts from FL. Well there pricing was very good and their on line parts catalog was better then most. Living in Arizona I was asking myself why order parts from FL. Well there pricing was very good and their on line parts catalog was better then most. But the real reason came when one of the oil cooler hoses I ordered was wrong. This was my fault and not the dealer. So I call them and the parts guy was very helpful and checked the VIN and said "that isn't the correct hose let me get the correct hose in the mail to you today" I said great how much and he said don't worry, we'll take care of it. 2 days later the correct correct hose arrives. Can't ask for any better service then that. WOW they just earned my business for life. The parts guys even said he was sorry, even after I told him it was my error --great customer services. I wish I had gotten his name. More

GREAT PEOPLE, GREAT JOB Frank, my service advisor is always friendly, knowledgable and takes the best care of our family's cars. Keep up the good work Frank! Hey Boss man. Frank, my service advisor is always friendly, knowledgable and takes the best care of our family's cars. Keep up the good work Frank! Hey Boss man.... give Frank a raise! :o) More