Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Toyota of Naples
Naples, FL
1,609 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,609 reviews
August 04, 2022
We drove 7 hours to this dealership in hopes we could find a newer Camry with lower miles at a reasonable price, we found exactly that thanks to salesman Kris! Kris set the bar across the board for a per find a newer Camry with lower miles at a reasonable price, we found exactly that thanks to salesman Kris! Kris set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, he was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. He was extremely helpful and honest and made us laugh throughout the sale. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! More
by Carter444
Employees Worked With
Kris
June 20, 2022
Vehicle purchase is my 25 year old daughter who works full time and goes to school. Ordered a RAV4 Hybird in February. Car came in damaged in March they said, need to order another. Second RAV is expecte full time and goes to school. Ordered a RAV4 Hybird in February. Car came in damaged in March they said, need to order another. Second RAV is expected this week so finance department Dora contacted us. She called herself “legal”? I have purchased more vehicles then most people, and finance managers have never deferred to themselves as legal. That is ridiculous. She is not an attorney nor a paralegal. Stop saying your legal. Started going over the contracts and we told her no added warranties were wanted that are not included in the original price. Simple right? $15k down, excellent credit and this would be the 3rd vehicle purchased at this dealer shop in the last 2 years. One was a lease, not issues. Other was a Tacoma no issues. You what Dora tells us? We have to add on an additional $599 for paint protection. It’s mandatory at Germain Toyota, out of her control. Why? Well it’s all part of legal don’t you know? When you return the vehicle it better for everyone don’t you know. What the holly heck is she blathering about? We are buying a vehicle and it is none of her nor the dealers concern what we do with it. True story — mandatory paint protection! Sure better than a wax, not as good as a ceramic coat — definitely not for $599. She never even explained what it entailed so I really don’t know. Her “legal” contracts had the wrong information, social security number, contact info and she again stumbled blaming it on someone else in Finance (or did she really mean legal?) so my opening to ask to have that person call us to complete the purchase. Buy. Carlos calls us back, same story, out of his hands paint protection mandatory. Now I know this vehicle will be sold quickly since it has such high demand, but they lost 5 customers at once here and the car market will not always be like it is now. What a disappointing experience all around and to be treated like we were actually going to go along with such nonsense. Stay away from Germain is all I can stay. More
by Michele
Employees Worked With
Dora
June 17, 2022
I had my toyota tacoma radio replaced. I had SiriusXM since my purchase in 2014. I was told by my service advisor that i never has sirius. A new service advisor and three trips to the d I had SiriusXM since my purchase in 2014. I was told by my service advisor that i never has sirius. A new service advisor and three trips to the dealership found the problem - a loose plug. These things happen but what bothers me is that i was called a liar, not only be the service advisor but by the service manager. I was told that i had a base model that did not have internet access. Not true - Avoid Germain ! More
by wpteed
Employees Worked With
Service
June 02, 2022
I was lied to by the Finance Manager. I was clearly told I had 30 days to cancel the extended coverage for the wiring system. NO TRUE. Now I'm stuck with a higher car payment. Very Dissap I was clearly told I had 30 days to cancel the extended coverage for the wiring system. NO TRUE. Now I'm stuck with a higher car payment. Very Dissappointed. I WAS LIED TO More
by dfried87
Employees Worked With
Felipe
May 06, 2022
On March 31 I purchased a new Toyota from Germain Toyota. As part of the Financing process, the Financing Manager attempted to sell me an extended warranty. I refused the warranty. On April 20th I received m As part of the Financing process, the Financing Manager attempted to sell me an extended warranty. I refused the warranty. On April 20th I received my financing payment information. In reviewing the details I found that I had been charged $868 for an extended warranty. I call the Finance Manager and he agreed to remove it. I signed an electronic change form and received a signed copy of the removal of the $868 charge. Today I checked my statement and found out that no notification removing the $8688 charge had been submitted. I called Germain and talked to another individual and was informed there was no form on file. Even though I had a copy of the signed form sent to me. I maybe can understand one error in charging me for and extended warranty, but two times is a pattern. Beware! More
by Stepper
Employees Worked With
Dani
March 07, 2022
Buyer beware! ! Finance Manager Rob switched the bank on my girlfriend after i specifically spoke to him about only financing with chase. The one document he show ! Finance Manager Rob switched the bank on my girlfriend after i specifically spoke to him about only financing with chase. The one document he showed me had Chase bank on it but then in the middle of signing he switched it to 5/3rd bank. and now it explains why he didnt give us the contract after signing it after i asked for the copies. I will never go to another Germain dealership because of this now More
by corbettp01
Employees Worked With
Rob in Finance
February 13, 2022
I was interested in buying a car, send an email and called. 3 days later someone called me back - I asked about a few mechanical things about the car, he said e would get back to me..... It's been 4 called. 3 days later someone called me back - I asked about a few mechanical things about the car, he said e would get back to me..... It's been 4 days - still crickets... More
by fmead2015
Employees Worked With
None of the above ppl - website out of date!, Josh James, Brian Keny
February 02, 2022
This service department is terrible. The latest problem. I had a tire rotation left on my 2019 Highlander. Took the vehicle in Saturday 1/29/22. I bought new tires from Costco a few months ago. The service I had a tire rotation left on my 2019 Highlander. Took the vehicle in Saturday 1/29/22. I bought new tires from Costco a few months ago. The service guy came out and said ; “we can’t remove the wheel lugs they are too tight”. I scheduled with Costco and watched the guys remove all four wheels with NO PROBLEM!! This dealership especially the service department is terrible!! I actually called as I was watching Costco remove them with ease. Watch this dealership. I am a car guy and I actually sold my other Toyota (A Corolla). I went next door and bought a Lexus. This Germain Lexus is owned by a different brother. Do yourself a favor AND STEER AWAY from Germain Toyota!!!! More
by DT
Employees Worked With
Orlando, Andrew Ctvrtnik
January 31, 2022
This is the most discombobulated dealership I have ever worked with. I felt taken advantage of just so they could make a sale, I was given no choice but to do it immediately or lose the deal, 160 Point ins worked with. I felt taken advantage of just so they could make a sale, I was given no choice but to do it immediately or lose the deal, 160 Point inspection and detailing was done half xxx that the car had to go back 2 additional times with basically a zero end result. I would never recommend this dealership! The finance person told me and I quote "go on get out of here you're wasting my time", this statement was made by him based on the fact that I wouldn't buy his line of xx. More
by Michele
Employees Worked With
Germain Toyota Sales Department
December 05, 2021
Fue una grata visita a germain Toyota para hacer mantenimiento al carrito, David Aquino me ayudo y todo fue bien y rápido, contento sobre el servicio mantenimiento al carrito, David Aquino me ayudo y todo fue bien y rápido, contento sobre el servicio More
by rojasbruno264
Employees Worked With
Jaime Amoroso
