Germain Toyota of Naples

I had my toyota tacoma radio replaced. I had SiriusXM since my purchase in 2014. I was told by my service advisor that i never has sirius. A new service advisor and three trips to the d I had SiriusXM since my purchase in 2014. I was told by my service advisor that i never has sirius. A new service advisor and three trips to the dealership found the problem - a loose plug. These things happen but what bothers me is that i was called a liar, not only be the service advisor but by the service manager. I was told that i had a base model that did not have internet access. Not true - Avoid Germain ! More

On March 31 I purchased a new Toyota from Germain Toyota. As part of the Financing process, the Financing Manager attempted to sell me an extended warranty. I refused the warranty. On April 20th I received m As part of the Financing process, the Financing Manager attempted to sell me an extended warranty. I refused the warranty. On April 20th I received my financing payment information. In reviewing the details I found that I had been charged $868 for an extended warranty. I call the Finance Manager and he agreed to remove it. I signed an electronic change form and received a signed copy of the removal of the $868 charge. Today I checked my statement and found out that no notification removing the $8688 charge had been submitted. I called Germain and talked to another individual and was informed there was no form on file. Even though I had a copy of the signed form sent to me. I maybe can understand one error in charging me for and extended warranty, but two times is a pattern. Beware! More

Buyer beware! ! Finance Manager Rob switched the bank on my girlfriend after i specifically spoke to him about only financing with chase. The one document he show ! Finance Manager Rob switched the bank on my girlfriend after i specifically spoke to him about only financing with chase. The one document he showed me had Chase bank on it but then in the middle of signing he switched it to 5/3rd bank. and now it explains why he didnt give us the contract after signing it after i asked for the copies. I will never go to another Germain dealership because of this now More

I was interested in buying a car, send an email and called. 3 days later someone called me back - I asked about a few mechanical things about the car, he said e would get back to me..... It's been 4 called. 3 days later someone called me back - I asked about a few mechanical things about the car, he said e would get back to me..... It's been 4 days - still crickets... More

This service department is terrible. The latest problem. I had a tire rotation left on my 2019 Highlander. Took the vehicle in Saturday 1/29/22. I bought new tires from Costco a few months ago. The service I had a tire rotation left on my 2019 Highlander. Took the vehicle in Saturday 1/29/22. I bought new tires from Costco a few months ago. The service guy came out and said ; “we can’t remove the wheel lugs they are too tight”. I scheduled with Costco and watched the guys remove all four wheels with NO PROBLEM!! This dealership especially the service department is terrible!! I actually called as I was watching Costco remove them with ease. Watch this dealership. I am a car guy and I actually sold my other Toyota (A Corolla). I went next door and bought a Lexus. This Germain Lexus is owned by a different brother. Do yourself a favor AND STEER AWAY from Germain Toyota!!!! More

This is the most discombobulated dealership I have ever worked with. I felt taken advantage of just so they could make a sale, I was given no choice but to do it immediately or lose the deal, 160 Point ins worked with. I felt taken advantage of just so they could make a sale, I was given no choice but to do it immediately or lose the deal, 160 Point inspection and detailing was done half xxx that the car had to go back 2 additional times with basically a zero end result. I would never recommend this dealership! The finance person told me and I quote "go on get out of here you're wasting my time", this statement was made by him based on the fact that I wouldn't buy his line of xx. More

Fue una grata visita a germain Toyota para hacer mantenimiento al carrito, David Aquino me ayudo y todo fue bien y rápido, contento sobre el servicio mantenimiento al carrito, David Aquino me ayudo y todo fue bien y rápido, contento sobre el servicio More

Many thanks to Giovanni Santiago for an excellent job! Well done Gio. Your kindness and compassion shows through. You went above and beyond to help us purchase a beautiful car for our mom. We were well Well done Gio. Your kindness and compassion shows through. You went above and beyond to help us purchase a beautiful car for our mom. We were well taken care of every step of the way. Bob, Nancy, and Jeanne! More

Worst dealership ever! They only care about getting a sale and not the customer or the customer experience.It took 2 months for them to resolve something that should've been so simple.I even had to file sale and not the customer or the customer experience.It took 2 months for them to resolve something that should've been so simple.I even had to file a complaint with corporate because I literally spoke with a dozen people and no one would do their job and kept passing me around to the next. The guy Raydiel Hernandez is horrible and has poor customer service skills,curses on the phone with customers and is a complete joke and a liar. The only asset to the team is the sales manager Bryan Sparks because he actually reached out to me,answered all my questions and concerns,followed up when he said he would and had such a positive attitude. More