Germain Toyota of Naples

I have 4 Toyota’s and 1 Lexus . I was hoping to have another one . Today I had the worst experience ,I had an appointment with this place to buy Toyota RAV4 Xle hybrid 2021.When I a I was hoping to have another one . Today I had the worst experience ,I had an appointment with this place to buy Toyota RAV4 Xle hybrid 2021.When I arrived they told this car been sold , and tried to sell different one Poor customer service . Poor Management and clerks Avoid this place buy in different place. More

Anne Marie is a true professional. Appreciate not pushing unnecessary repairs and offering sensible solutions Appreciate not pushing unnecessary repairs and offering sensible solutions More

Very helpful and kind! It was an easy experience and I did not feel pressured at all! It was an easy experience and I did not feel pressured at all! More

Smooth process from drive in to drive out. Service manager communicates well as service progresses and to summarize. Service manager communicates well as service progresses and to summarize. More

My experience was superb due to the efforts of your sales staff particularly Mrs Iza Ramirez. She was extremely helpful pointing out the fine features of the vehicle we were interested in. Her efforts and ea staff particularly Mrs Iza Ramirez. She was extremely helpful pointing out the fine features of the vehicle we were interested in. Her efforts and easy manner convinced us the four-runner was the vehicle for us. More

Car issue was diagnosed in a timely matter. Cost of issue was stated clearly with no additional cost. Martin was polite and very responsive to our needs! Cost of issue was stated clearly with no additional cost. Martin was polite and very responsive to our needs! More

They were fast, very clear and courteous. I like that there is coffee and snacks available… lol. I like that there is coffee and snacks available… lol. More

Very helpful and Top tier customer service. No pressuring Sales Agent. Very pleasant experience. All in all No pressuring Sales Agent. Very pleasant experience. All in all More

Very good service, and fast attention. They don't take all day at the dealership. They are all very kind. They don't take all day at the dealership. They are all very kind. More

All aspects of this dealership were excellent. The building was clean, comfortable, and accessible. The workers were professional, informative, and personable. My visit was time manageable and I The building was clean, comfortable, and accessible. The workers were professional, informative, and personable. My visit was time manageable and I was informed along the way of the process and issue with my Rave4. I was very impressed with the whole dealership and wished I lived in Florida as I would purchase my next vehicle with Germain!! More